Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs supporting financial, physical, and mental well-being
Job Description
PENN Entertainment is a leading company in the entertainment and hospitality industry, renowned for delivering memorable experiences to its guests. As a dynamic organization, PENN Entertainment prides itself on cultivating an energetic and inclusive work environment where employees are encouraged to grow, innovate, and contribute to the company’s success. The company operates across several segments, including gaming, hospitality, and food and beverage services, making it a multifaceted corporation committed to excellence and guest satisfaction. Employees at PENN Entertainment are part of a diverse and passionate team driven by a genuine enthusiasm for providing exceptional service and creating fun and engaging... Show More
Job Requirements
- High school diploma or equivalent
- Previous food server experience in a high-volume restaurant preferred
- Knowledge of wine service, table service procedures, and table etiquette strongly preferred
- Must be able to read, write, speak, and understand English
- Must have excellent customer service and interpersonal skills
- Ability to effectively work independently and as part of a team
- Ability to follow all departmental and property policies and procedures
- Must be able and willing to work flexible hours including evenings, weekends, holidays, and overtime, as business needs dictate
- Ability to share or divide attention among several ongoing activities, projects, or assignments
Job Qualifications
- High school diploma or equivalent
- Previous food server experience in a high-volume restaurant preferred
- Knowledge of wine service, table service procedures, and table etiquette strongly preferred
- Excellent customer service and interpersonal skills
- Ability to effectively work independently and as part of a team
- Ability to follow all departmental and property policies and procedures
- Ability to share or divide attention among several ongoing activities, projects, or assignments
Job Duties
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team
- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction
- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation)
- Suggests items to guests based on expressed guest preferences
- Resolves service issues according to established guidelines
- Assists bus persons, as necessary, in bussing, cleaning, and setting tables
- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required
- Operates and maintains equipment as required in accordance with established guidelines and safety procedures
- Completes assigned side work as directed
- Maintains strict confidentiality in all company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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