Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Training and development programs
employee wellness initiatives
Job Description
Marriott International is a leading global hospitality company renowned for its dedication to delivering exceptional guest experiences across its diverse portfolio of brands. Among its distinguished names is the JW Marriott, a luxury brand that embraces a legacy of elegance, warmth, and outstanding service. Located in the heart of Des Moines, Iowa, the Des Moines Marriott Downtown at 700 Grand Avenue stands as a pinnacle of comfort and sophistication, offering guests an inviting environment coupled with top-tier amenities. As part of Marriott's commitment to excellence, the hotel aims to foster a workplace culture that values its employees, encouraging development, inclusivity, and a shared passion for service excellence.Show More
The role of a Guest Event Expert at the Des Moines Marriott Downtown is a dynamic and engaging position within the Food and Beverage & Culinary category, designed to deliver a memorable and seamless event experience from start to finish. This full-time, non-management position involves active participation in all event-related tasks, including setup, breakdown, transporting supplies, and direct guest interaction. The Guest Event Expert plays a crucial part in ensuring that every event, whether a banquet, meeting, or special occasion, runs smoothly and leaves a lasting positive impression on guests.
Beyond mere service, the Guest Event Expert is charged with crafting an experience that is unique and memorable. This includes the responsibility of treating transactions and guest interactions as integral parts of the overall event experience. The role requires physical stamina, as it involves standing, sitting, or walking for extended periods as well as hands-on activities such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance. Adherence to safety protocols, company policies, and quality standards are also essential components of this role, ensuring a safe and professional environment for both guests and colleagues.
Marriott International prides itself on fostering an environment that values diversity and inclusion, making the workplace welcoming and accessible for all associates. The company actively promotes non-discrimination and the celebration of diverse backgrounds, talents, and experiences. This empowers Guest Event Experts to thrive within a supportive culture that encourages personal and professional growth.
Joining Marriott Hotels, particularly the JW Marriott brand, means entering a community where exceptional hospitality is not just a promise but a living tradition. Associates are encouraged to bring their authentic selves to work, contribute meaningfully, and advance in their careers through ongoing training and recognition programs. The company’s holistic approach to well-being ensures that employees are cared for, which in turn enhances their ability to provide the highest level of service to guests.
In essence, the Guest Event Expert position at the Des Moines Marriott Downtown offers an exciting opportunity to be part of a world-class hospitality team, embracing the chance to excel in a luxury environment that is committed to both guest satisfaction and employee fulfillment. This role is ideal for individuals passionate about hospitality, eager to engage actively in all facets of event execution, and motivated by the chance to contribute to a memorable guest experience every day.Show Less
Beyond mere service, the Guest Event Expert is charged with crafting an experience that is unique and memorable. This includes the responsibility of treating transactions and guest interactions as integral parts of the overall event experience. The role requires physical stamina, as it involves standing, sitting, or walking for extended periods as well as hands-on activities such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance. Adherence to safety protocols, company policies, and quality standards are also essential components of this role, ensuring a safe and professional environment for both guests and colleagues.
Marriott International prides itself on fostering an environment that values diversity and inclusion, making the workplace welcoming and accessible for all associates. The company actively promotes non-discrimination and the celebration of diverse backgrounds, talents, and experiences. This empowers Guest Event Experts to thrive within a supportive culture that encourages personal and professional growth.
Joining Marriott Hotels, particularly the JW Marriott brand, means entering a community where exceptional hospitality is not just a promise but a living tradition. Associates are encouraged to bring their authentic selves to work, contribute meaningfully, and advance in their careers through ongoing training and recognition programs. The company’s holistic approach to well-being ensures that employees are cared for, which in turn enhances their ability to provide the highest level of service to guests.
In essence, the Guest Event Expert position at the Des Moines Marriott Downtown offers an exciting opportunity to be part of a world-class hospitality team, embracing the chance to excel in a luxury environment that is committed to both guest satisfaction and employee fulfillment. This role is ideal for individuals passionate about hospitality, eager to engage actively in all facets of event execution, and motivated by the chance to contribute to a memorable guest experience every day.Show Less
Job Requirements
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- No supervisory experience
- Ability to stand, sit, or walk for extended periods
- Capability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance
- Willingness to follow company policies and procedures
- Commitment to providing excellent guest service
Job Qualifications
- High school diploma or G.E.D. equivalent
- Less than 1 year of related work experience
- No supervisory experience
- Strong communication and interpersonal skills
- Ability to work well in a team environment
Job Duties
- Set up event materials and venues according to specifications
- Break down and clean event areas after completion
- Transport supplies and equipment to and from event locations
- Take and process guest orders during events
- Interact professionally and courteously with guests to enhance their experience
- Follow company policies, safety procedures, and quality standards
- Maintain a professional appearance and communication at all times
Job Location
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