Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Life insurance
Disability insurance
Travel Discounts
Tuition Assistance
Employee stock purchase plan
Job Description
JW Marriott New Orleans is a luxury hotel located in the vibrant city of New Orleans, Louisiana, known for its exceptional hospitality and elegant event spaces. Part of Marriott International's prestigious luxury portfolio, JW Marriott boasts over 100 beautiful properties in gateway cities and distinctive resort locations worldwide. The brand prioritizes its associates' well-being, believing that happy employees lead to happy guests. JW Marriott associates are known for being confident, innovative, genuine, and intuitive, carrying on the legacy of the brand's founder, J. Willard Marriott. The hotel offers a unique work experience characterized by a sense of community and camaraderie... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related professional area
- ability to communicate clearly and motivate a team
- knowledge of banquet laws and standards
- skilled in inventory and asset management
- ability to handle guest interactions and complaints
- flexible scheduling
- physical ability to lead shifts and participate in event servicing
- commitment to upholding sanitation and safety standards
- proficiency in conducting meetings and training
- dedication to continuous improvement
- willingness to participate in human resource activities
Job Qualifications
- High school diploma or GED
- minimum 2 years of experience in event management, food and beverage, or related professional area
- strong leadership skills
- excellent communication abilities
- knowledge of banquet operations and event laws
- ability to manage financial and administrative tasks
- experience in scheduling and staffing
- customer service orientation
- ability to handle guest complaints effectively
- knowledge of food and wine pairings is a plus
- capacity to train and motivate staff
- experience in inventory management
- organizational skills
- problem-solving abilities
- competency in team building and delegation
Job Duties
- Projects supply needs for the department including china, glass, silver, buffet presentations, and props
- applies knowledge of all laws as they relate to events
- manages banquet operations to maximize customer satisfaction
- adheres to and reinforces all standards, policies, and procedures
- maintains established sanitation levels
- manages departmental inventories and maintains equipment
- uses banquet beverage records to control liquor costs and manage beverage inventory
- schedules banquet service staff to forecast and service standards while maximizing profits
- assists team in developing lasting relationships with groups to retain business and foster growth
- sets goals and delegates tasks to improve departmental performance
- conducts monthly department meetings
- broadens knowledge of food and wine pairings and cutting edge cuisine
- acts as liaison to kitchen staff
- leads shifts and actively participates in event servicing
- sets positive examples for guest relations
- interacts with guests to obtain feedback
- responds to and handles guest complaints
- empowers employees to provide excellent customer service
- ensures employees understand expectations and parameters
- strives to improve service performance
- emphasizes guest satisfaction in meetings focusing on continuous improvement
- reviews guest comment cards and satisfaction results with employees
- communicates and executes emergency procedures and trains staff in safety
- observes and provides feedback on employee service behaviors
- monitors progress and leads staff discussions
- participates in implementing corrective action plans
- reviews meeting planner survey results and contributes to corrective actions
- attends and participates in all relevant meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...