Banquet Manager

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $91,000.00 - $122,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

401(k) Plan

Paid Time Off

Life insurance

Employee stock purchase plan

bonus program

Disability insurance

Job Description

Gaylord National Resort & Convention Center, located in National Harbor, Maryland, is a premier destination known for its expansive meeting spaces, luxury accommodations, and exceptional event services. As a part of Marriott International's esteemed portfolio of brands, Gaylord Hotels have built a longstanding reputation for delivering unparalleled experiences that combine creativity, innovation, and high standards of hospitality. The resort is a leader in the meetings and events industry, offering thoughtfully designed environments that bring people together in an extraordinary way. With its cutting-edge facilities, dedicated teams, and commitment to excellence, Gaylord National Resort offers guests and clients an unmatched level... Show More

Job Requirements

High school diploma or GED
Two years experience in event management, food and beverage, or related professional area
Ability to manage banquet operations including scheduling, inventory, and staff supervision
Knowledge of laws related to events and compliance
Strong leadership skills with ability to delegate and motivate team
Excellent communication skills for clear interaction with guests and staff
Competence in maintaining sanitation and safety standards
Capability to handle guest complaints and problem resolution
Experience in financial and administrative responsibilities including asset protection
Willingness to work full-time at Gaylord National Resort & Convention Center

Job Qualifications

High school diploma or GED
Two years experience in event management, food and beverage, or related professional area
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Knowledge of banquet operations and event laws
Ability to maintain sanitation and safety standards
Budget and inventory management experience
Customer service orientation
Ability to train and motivate staff
Problem-solving and conflict resolution skills
Familiarity with food and wine pairings and current event trends

Job Duties

Project supply needs for the department including china, glassware, silverware, buffet presentations, and props
Apply knowledge of laws as they relate to events
Manage banquet operations to maximize customer satisfaction
Adhere to and enforce all standards, policies, and procedures
Maintain established sanitation levels
Manage departmental inventories and equipment
Control liquor costs and manage banquet beverage inventory
Schedule banquet service staff according to forecast and service standards
Develop lasting relationships with groups to retain business and encourage growth
Set goals and delegate tasks to improve departmental performance
Conduct monthly department meetings with banquet team
Broaden knowledge of food and wine pairings and current event trends
Act as liaison to kitchen staff
Lead shifts and participate in servicing events
Set a positive example for guest relations
Interact with guests to obtain feedback
Respond to and resolve guest problems and complaints
Empower employees to provide excellent service
Ensure employees understand expectations and parameters
Strive to improve service performance
Emphasize guest satisfaction in meetings and focus on continuous improvement
Review comment cards and guest satisfaction results with staff
Communicate and execute emergency procedures and ensure staff training
Observe employee service behavior and provide feedback
Monitor progress and lead discussions with staff
Participate in corrective action plans
Review meeting planner survey results and develop improvement plans
Attend and participate in relevant meetings

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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