Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $84,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Life insurance
Disability insurance
Tuition Assistance
Travel Discounts
Paid parental leave
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional service and innovative guest experiences. Within its luxury portfolio, JW Marriott represents a collection of more than 100 distinguished properties located in gateway cities and unique resort destinations worldwide. JW Marriott prides itself on a culture that values and prioritizes associates, understanding that their happiness and growth directly enhance the guest experience. The JW Marriott brand stands out for offering a work environment that fosters community, diversity, and holistic well-being, providing ample opportunities for professional development, recognition, and personal fulfillment. Marriott International actively... Show More
Job Requirements
- High school diploma or GED
- minimum two years experience in event management, food and beverage, or related professional area
- ability to direct and motivate a team
- proficient in financial oversight and asset protection
- excellent communication skills
- knowledge of relevant laws and policies
- capacity to maintain sanitation levels
- experience managing inventories and equipment
- ability to use banquet beverage records for cost control
- scheduling skills to maximize profits
- commitment to customer service excellence
- experience in conducting meetings and delegating tasks
- ability to participate actively in event servicing
- skills in employee training and safety procedure implementation
- competency in performance evaluation and corrective actions
- willingness to attend all necessary meetings
Job Qualifications
- High school diploma or GED
- minimum two years experience in event management, food and beverage, or related professional area
- strong leadership and team motivation skills
- excellent communication and interpersonal skills
- knowledge of event laws and regulations
- ability to manage financial and administrative responsibilities
- skilled in maintaining sanitation and safety standards
- experience in scheduling and inventory management
- customer service orientation
- problem-solving abilities
- capacity to train and develop staff
- ability to collaborate with kitchen and service teams
- service performance evaluation experience
- adept in handling guest feedback and complaints
Job Duties
- Project supply needs for the department such as china, glass, silver, buffet presentations, and props
- apply knowledge of all laws related to event management
- manage activities to maximize customer satisfaction in banquet operations
- adhere to and reinforce all standards, policies, and procedures
- maintain established sanitation levels
- manage departmental inventories and maintain equipment
- use banquet beverage records to control liquor costs and manage banquet beverage inventory
- schedule banquet service staff to forecast and service standards while maximizing profits
- assist team in developing lasting relationships with groups to retain business and increase growth
- set goals and delegate tasks to improve departmental performance
- conduct monthly department meetings with the banquet team
- broaden knowledge of food and wine pairings and current event trends
- act as liaison to kitchen staff
- lead shifts and actively participate in servicing events
- set positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- ensure employees understand expectations and parameters
- strive to improve service performance
- emphasize guest satisfaction during departmental meetings and continuous improvement
- review comment cards and guest satisfaction results with employees
- communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
- observe service behaviors of employees and provide feedback
- monitor progress and lead discussions with staff
- participate in the development and implementation of corrective action plans
- review quarterly Meeting Planner Survey results and participate in corrective action development
- attend and participate in all pertinent meetings
Job Location
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