Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a prominent hospitality company known for its commitment to delivering exceptional guest experiences across its portfolio of hotels. With a dedication to maintaining the highest standards of service and quality, the company operates in a dynamic and fast-paced environment where attention to detail and guest satisfaction are paramount. Driftwood Hospitality Management values diversity and inclusion, fostering a welcoming workplace culture that embraces employees from all backgrounds. As an equal opportunity employer, the company ensures fair consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.Show More
The Banquet Supervisor role at Driftwood Hospitality Management is a vital position within the hotel's food and beverage team. This role requires overseeing all banquet setup staff to ensure that the preparation, setup, and breakdown of banquet events meet the hotel's established quality standards. Operating in a 24/7 environment, the position demands flexibility in working hours and shifts to accommodate the hotel's round-the-clock operations. The Banquet Supervisor is responsible for scheduling, training, coaching, and empowering the banquet employees while providing effective communication and resolving any operational challenges. This role also involves direct interaction with customers to review event orders and address any changes or concerns to guarantee delivery of superior service.
The supervisor ensures that food and beverage preparation and service strictly comply with Banquet Event Orders and catering protocols, maintaining the highest levels of hospitality and guest satisfaction. Additionally, the role monitors the sanitation and maintenance of banquet areas and equipment, collaborating closely with housekeeping for linen inventory management. Adherence to company policies, safety protocols, and emergency procedures is critical for the safety and security of guests and staff. The physical nature of the job requires the supervisor to manage heavy lifting and continuous physical activity, which is essential during room setups and breakdowns.
Overall, this role offers an opportunity to lead a dedicated team within a reputable hospitality management company, contributing to memorable event experiences for guests while upholding operational excellence and safety standards.Show Less
The supervisor ensures that food and beverage preparation and service strictly comply with Banquet Event Orders and catering protocols, maintaining the highest levels of hospitality and guest satisfaction. Additionally, the role monitors the sanitation and maintenance of banquet areas and equipment, collaborating closely with housekeeping for linen inventory management. Adherence to company policies, safety protocols, and emergency procedures is critical for the safety and security of guests and staff. The physical nature of the job requires the supervisor to manage heavy lifting and continuous physical activity, which is essential during room setups and breakdowns.
Overall, this role offers an opportunity to lead a dedicated team within a reputable hospitality management company, contributing to memorable event experiences for guests while upholding operational excellence and safety standards.Show Less
Job Requirements
- Minimum of high school education or equivalent
- one full year of employment in a banquet or supervisory position is required
- requires a working knowledge of hotels banquet/catering food and beverage services
- communication skills required to provide information and associated services to hotel management and guests
- hold a current Food Handler Card
- must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
- knowledge of the appropriate table settings and service ware
- knowledge of various types of equipment and set up styles used in the meeting rooms
- ability to understand verbal English sufficient to understand verbal job requests from supervisor and guests
- ability to lift and move multiple tables and chairs and podiums weighing up to 80 lbs through a crowded room
- ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 100 lbs
- frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling required
Job Qualifications
- Minimum of high school education or equivalent
- one full year of employment in a banquet or supervisory position
- working knowledge of hotels banquet/catering food and beverage services
- communication skills required to provide information and associated services to hotel management and guests
- hold a current Food Handler Card
- basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
- knowledge of the appropriate table settings and service ware
- knowledge of various types of equipment and set up styles used in meeting rooms such as different table types (round, schoolroom etc.)
- ability to understand verbal English sufficient to understand verbal job requests from supervisor and guests
Job Duties
- Supervise the banquet employees
- schedule, train, empower, coach and counsel, resolve problems, provide open communication, recommend discipline as appropriate
- supervise and set-up the food and beverage preparation and service to ensure compliance with banquet event orders and catering procedures and to ensure an optimal level of service, quality, and hospitality
- meet with the customers to review the banquet event order and to review any changes, issues and/or problems to ensure delivery of a quality product
- monitor and control the maintenance/sanitation of the banquet areas and equipment to protect the assets and ensure quality service
- adhere to all company policies and procedures
- follow safety and security procedures and rules
- know department fire prevention and emergency procedures
- utilize protective equipment
- report unsafe conditions to supervisor
- report accidents, injuries, near-misses, property damage or loss to supervisor
- provide for a safe work environment by following all safety and security procedures and rules
- maintain a neat, clean, and well-groomed appearance as per team member handbook
- perform any related duties as requested by supervisor/manager
- assist other banquet personnel when needed
Job Location
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