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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,000.00 - $99,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Retirement Plan
Employee Discounts
Training and Development
Job Description
JW Marriott Orlando Grande Lakes, located in Orlando, Florida, is a prestigious luxury hotel that forms part of the esteemed JW Marriott brand under Marriott International's luxury portfolio. This property is positioned within a beautiful and distinctive resort setting, known for its commitment to delivering exceptional hospitality experiences to guests from around the world. Marriott International, a global leader in hospitality, is renowned for fostering an inclusive work environment that values diversity, innovation, and the holistic well-being of its associates. At JW Marriott Orlando Grande Lakes, associates are empowered to pursue their passions in a supportive luxury environment, benefiting from... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related field
- excellent communication skills
- strong organizational and leadership abilities
- knowledge of banquet operation laws and procedures
- ability to work full time
- experience in managing teams and scheduling staff
- capability to handle guest complaints effectively
- willingness to participate in hands-on service
- commitment to safety and sanitation standards
Job Qualifications
- High school diploma or GED
- minimum 2 years experience in event management or food and beverage
- strong leadership and communication skills
- knowledge of banquet operations and customer service
- ability to manage financial and administrative responsibilities
- understanding of food and wine pairings
- experience in scheduling and staff management
- skills in conflict resolution and guest relations
- familiarity with safety and sanitation standards
- ability to motivate and train team members
- proficiency in inventory and cost control
Job Duties
- Direct and motivate banquet team
- assist in providing high quality service based on standards
- monitor and control financial and administrative responsibilities including asset protection
- provide clear and concise communications to event stakeholders
- identify training opportunities and plan strategy
- project supply needs for banquet department
- apply knowledge of laws related to events
- manage banquet operations to maximize customer satisfaction
- adhere to standards, policies, and procedures
- maintain sanitation levels
- manage inventories and equipment
- control liquor costs using banquet beverage records
- schedule banquet service staff
- develop lasting relationships with groups
- set goals and delegate tasks
- conduct monthly department meetings
- broaden knowledge of food and wine pairings and event trends
- act as liaison to kitchen staff
- lead shifts and participate in event servicing
- set positive example for guest relations
- interact with guests to obtain feedback
- respond to guest complaints
- empower employees to provide excellent service
- ensure employees understand expectations
- strive to improve service performance
- emphasize guest satisfaction in meetings
- review guest satisfaction results
- communicate and execute emergency procedures
- observe employee service behaviors and provide feedback
- monitor progress and lead staff discussions
- implement corrective action plans
- review meeting planner survey results and develop action plans
- attend pertinent meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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