Banquet Manager

JW Marriott Orlando Grande Lakes, located in Orlando, Florida, is a prestigious luxury hotel that forms part of the esteemed JW Marriott brand under Marriott International's luxury portfolio. This property is positioned within a beautiful and distinctive resort setting, known for its commitment to delivering exceptional hospitality experiences to guests from around the world. Marriott International, a global leader in hospitality, is renowned for fostering an inclusive work environment that values diversity, innovation, and the holistic well-being of its associates. At JW Marriott Orlando Grande Lakes, associates are empowered to pursue their passions in a supportive luxury environment, benefiting from opportunities for training, development, recognition, and a true sense of community among a diverse team of colleagues.

The role of Banquet Manager at JW Marriott Orlando Grande Lakes is a full-time management position with an annual salary range of $74,000 to $99,000, including eligibility for bonuses. This position is pivotal in ensuring the flawless execution of banquet and event operations, directly impacting guest satisfaction and business growth. The Banquet Manager oversees a team, driving high-quality service in alignment with established standards and requirements. Responsibilities encompass managing the department's financial and administrative aspects, including asset protection, inventory management, and cost control, specifically focusing on banquet beverage inventory.

As an essential leader within the event management category, the Banquet Manager fosters strong communication with all stakeholders involved in the success of events, ensuring clear and concise information flow. The role demands a strategic approach to team training and development, identifying opportunities for growth and implementing plans to meet and exceed service goals. The Banquet Manager is also deeply involved in operational logistics—projecting supply needs such as china, glassware, silverware, buffet presentations, and decorative props—to ensure seamless event execution.

The position requires a comprehensive understanding and application of all relevant laws and regulations as they pertain to event management. The Banquet Manager must appreciate how banquet operations influence overall event success and customer satisfaction and must manage activities to maximize positive outcomes. Adherence to policies, procedures, sanitation standards, and safety regulations is critical. Additionally, the role requires active leadership during events, including scheduling staff to balance service standards with profitability and participating hands-on in event service delivery.

Guest service excellence is a cornerstone of this role. The Banquet Manager sets a positive example in guest relations by engaging with attendees, gathering feedback, and promptly addressing any complaints or issues. Empowering employees to excel in customer service and ensuring clarity around expectations is a continual priority. The manager leads periodic departmental meetings that emphasize guest satisfaction and continuous improvement, reviewing guest feedback and satisfaction data to drive service enhancements.

Human resource responsibilities attached to this role include communicating and enforcing departmental and property emergency procedures, ensuring staff training on safety protocols, observing and coaching employee performance, and managing corrective action plans when necessary. The Banquet Manager also reviews meeting planner survey results quarterly and participates actively in improving service based on this feedback. Being a part of JW Marriott means not only contributing to a world-class brand legacy known for wonderful hospitality but also benefiting personally from a culture that promotes belonging, purpose, and personal growth. This role offers a unique opportunity to work alongside dedicated professionals who value innovation, hospitality, and respect for diverse backgrounds within a leading luxury hotel setting.