Banquet Manager

The Westin Chicago River North is a distinguished hotel located in the vibrant city of Chicago, Illinois. Renowned for its commitment to wellness and exceptional guest experiences, The Westin is part of the globally respected Marriott International family. Marriott International is a leading hospitality company dedicated to providing diverse and enriching career opportunities for associates across the world. The Westin brand emphasizes creating an environment where guests and employees alike can thrive in well-being, performance, and purposeful engagement. The hotel boasts contemporary event spaces and banquet facilities designed to cater to a wide range of events, from corporate meetings to grand celebrations, all while upholding the highest standards of service and hospitality. Working at The Westin Chicago River North offers not just a job but a chance to be part of a culture that values diversity, sustainability, and personal growth. Team members are encouraged to embrace their well-being and maintain an active, optimistic, and adventurous spirit both at work and in their personal lives.

The Manager of Event Services at The Westin Chicago River North is a pivotal role responsible for directing and motivating banquet teams to deliver high-quality service aligned with company standards and guest expectations. This full-time management position is based in the heart of Chicago and offers an annual salary ranging from $71,000 to $95,000, with eligibility for bonuses. The role involves overseeing financial and administrative responsibilities such as asset protection, team training, and strategic planning. The Event Services Manager ensures seamless coordination and communication among all stakeholders involved in event execution to guarantee outstanding customer satisfaction. Responsibilities include managing banquet operations, scheduling staff efficiently to maximize profits, and maintaining facility standards in cleanliness and setup accuracy. The manager leads by example, actively participating in event servicing and fostering strong relationships with clients to encourage repeat business and growth. In addition, the role entails human resource functions including performance appraisals, disciplinary procedures, employee feedback, and emergency preparedness, ensuring a secure and compliant work environment.

Success in this role requires a candidate with experience in event management or a related field, strong leadership skills, and the ability to apply current trends in cuisine and event presentation effectively. The candidate will be pivotal in driving continuous improvement initiatives and upholding Marriott's commitment to inclusivity and guest satisfaction. This opportunity is ideal for someone passionate about hospitality, eager to lead a dynamic team, and committed to maintaining excellence in every event. As part of The Westin team, the chosen manager will contribute to a workplace culture that promotes well-being and career development, embodying the brand's mission to be the preeminent wellness brand in hospitality.