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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $78,000.00 - $104,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
JW Marriott Essex House New York is a premier luxury hotel located in the heart of New York City. Part of Marriott International's luxury portfolio, JW Marriott hotels are known for combining beautiful properties in gateway cities with exceptional guest experiences. JW Marriott Essex House offers associates a unique work environment, fostering a culture of camaraderie and diverse community. The hotel prioritizes associate happiness, recognizing that a positive team environment translates directly into exceptional guest service. JW Marriott emphasizes training, development, and recognition opportunities for its employees, focusing on personal growth and holistic well-being. Known as The JW Treatment, this... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years of relevant experience in event management, food and beverage, or related professional area
- proven ability to lead and motivate teams
- strong organizational and multitasking skills
- excellent communication skills
- knowledge of applicable laws and hospitality standards
- ability to manage budgets and inventories
- commitment to maintaining sanitation and safety standards
- availability to work full time
- eligible to work in the United States
Job Qualifications
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related professional area
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- knowledge of banquet operations and hospitality industry standards
- ability to manage financial and administrative responsibilities
- experience in customer service excellence
- understanding of safety and sanitation regulations
- skills in staff training and development
- problem-solving and conflict resolution capabilities
- ability to work in a fast-paced, dynamic environment
Job Duties
- Project supply needs for banquet events
- apply knowledge of event-related laws
- manage banquet operations to maximize customer satisfaction
- adhere to all standards, policies, and procedures
- maintain sanitation levels
- manage departmental inventories and equipment
- control liquor costs using banquet beverage records
- schedule banquet service staff to meet service standards
- develop lasting relationships with clients
- set goals and delegate tasks to improve performance
- conduct monthly department meetings
- broaden knowledge of food and wine pairings and event trends
- act as a liaison to kitchen staff
- lead banquet shifts and participate in event service
- set positive example for guest relations
- interact with guests to gather feedback
- respond to and handle guest complaints
- empower employees to provide excellent service
- ensure employees understand expectations
- strive to improve service performance
- emphasize guest satisfaction and continuous improvement
- review guest feedback with employees
- communicate and enforce safety procedures
- observe employee service behaviors and provide feedback
- monitor staff progress and lead discussions
- participate in corrective action plans
- review meeting planner surveys and implement improvements
- attend and participate in pertinent meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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