Banquet Manager

JW Marriott Essex House New York is a premier luxury hotel located in the heart of New York City. Part of Marriott International's luxury portfolio, JW Marriott hotels are known for combining beautiful properties in gateway cities with exceptional guest experiences. JW Marriott Essex House offers associates a unique work environment, fostering a culture of camaraderie and diverse community. The hotel prioritizes associate happiness, recognizing that a positive team environment translates directly into exceptional guest service. JW Marriott emphasizes training, development, and recognition opportunities for its employees, focusing on personal growth and holistic well-being. Known as The JW Treatment, this approach ensures everyone on the team is supported and enabled to deliver standout service in a luxury setting.

The role of Banquet Manager at JW Marriott Essex House New York is a full-time management position with an annual salary range of $78,000 to $104,000, including eligibility for bonuses. The Banquet Manager is a key leadership position responsible for directing and motivating the banquet team while ensuring the delivery of high-quality service aligned with company standards and event requirements. This role involves overseeing financial and administrative duties, including asset protection and inventory management, to ensure operational efficiency and profitability. The Banquet Manager plays a critical role in event success by maintaining clear, concise communication with all stakeholders involved in banquet operations. They are also tasked with identifying training needs and devising strategies to achieve team goals and enhance performance.

Core responsibilities center on managing banquet operations, including projecting supply needs such as china, glass, silverware, buffet presentations, and props. The manager must have a thorough understanding of applicable laws related to events and how banquet operations impact overall event success. Adherence to Marriott standards, policies, and procedures is mandatory, as is maintaining sanitation levels and overseeing equipment maintenance. Additional duties include controlling liquor costs using beverage records, scheduling service staff effectively, and developing lasting relationships with groups to drive business growth.

Leadership and team development are paramount as the Banquet Manager is expected to set departmental goals, delegate tasks, conduct regular team meetings, and stay updated on hospitality trends, including food and wine pairings. Acting as a liaison to kitchen staff and leading banquet shifts personally ensures a hands-on management style fostering teamwork and quality service.

Exceptional customer service is a cornerstone of this role. The manager sets a positive example for guest relations, interacts with guests to gather feedback, resolves problems, and empowers employees to excel in service delivery. The focus is on continuous improvement and guest satisfaction, with regular review of feedback results shared with the team.

Human resources activities include communicating and enforcing safety procedures, observing and coaching staff behavior, leading performance discussions, and implementing corrective plans when necessary. This position requires active participation in meetings and a commitment to fostering an inclusive, equitable work environment that values diverse backgrounds and talents. The Banquet Manager will contribute to Marriott’s legacy of exceptional hospitality by cultivating a professional culture where associates can thrive and guests experience memorable events.