Banquet Manager

This job opportunity is offered by Avion Hospitality, an independent franchisee owner and operator of a hotel under the Marriott International brand. Unlike corporate Marriott hotels, this establishment operates independently, with its franchisee controlling all aspects of employment policies including hiring, firing, discipline, staffing, compensation, benefits, and other terms of employment. Prospective employees should note that they will be employed directly by Avion Hospitality, not Marriott International, Inc. Avion Hospitality is committed to maintaining high standards of service and operational excellence, delivering exceptional hotel and event experiences to its guests through dedicated professionals and a customer-focused approach. The company prides itself on its commitment to quality, service, and fostering a supportive work environment for its employees.

The role available is a Banquet Manager position, reporting directly to the Director of Banquets. This full-time, exempt position plays a pivotal role in ensuring that banquet events meet the highest standards of quality and customer satisfaction. The Banquet Manager is responsible for directing and motivating the banquet team, assisting personally in delivering high-quality service aligned with company standards and event requirements. The position also involves managing financial and administrative responsibilities such as cost control, asset protection, scheduling, and inventory management. Effective communication with all stakeholders involved in event production is essential to the role, ensuring that everyone shares ownership in the success of each event. The Banquet Manager also identifies training opportunities to enhance team skills and plans strategies to achieve operational goals.

Key responsibilities of the Banquet Manager include managing banquet operations such as projecting supply needs for items like china, glass, silverware, buffet presentations, and props while ensuring adherence to all relevant laws related to event management. The manager understands the impact of banquet operations on overall event success and aims to maximize customer satisfaction by upholding all standards, policies, procedures, and sanitation levels. Certain logistical tasks include managing departmental inventories, maintaining equipment, controlling liquor costs through careful monitoring of banquet beverage records, and scheduling staff efficiently to balance service standards with profitability.

Leadership is a significant component of the role, with the Banquet Manager setting goals, delegating tasks to improve departmental performance, conducting monthly team meetings, and continuously expanding knowledge on food, wine pairings, and culinary trends relevant to events. Acting as a liaison between banquet staff and kitchen personnel ensures seamless event delivery. The position requires active participation in shifts to directly oversee service quality.

Exceptional customer service is emphasized throughout this role. The Banquet Manager sets a positive example for guest relations, interacts with guests to gather feedback, resolves complaints promptly, and empowers employees by clarifying expectations and encouraging continuous improvement in service performance. Periodic review of guest satisfaction metrics and comment cards helps guide quality enhancement initiatives. Additionally, the manager ensures the safety and preparedness of staff by training them on emergency procedures and monitoring service behaviors, providing feedback, and implementing corrective action plans when necessary.

Overall, this role is ideal for a professional with at least two years' experience in event management or food and beverage operations, who is motivated by leadership challenges and passionate about delivering outstanding banquet experiences. The position offers a comprehensive benefits package including 401(k) and matching contributions, dental and vision insurance, employee discounts, paid time off, flexible scheduling, health insurance, and paid training. Avion Hospitality values diversity and is an equal opportunity employer, inviting qualified candidates to join their dedicated team to contribute to the success of their banquet operations and guest satisfaction.