Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Job Description
Hotel Marcel, located at 500 Sargent Drive, New Haven, CT, is a distinguished hospitality establishment dedicated to providing exceptional service and memorable experiences for all its guests. As a well-regarded hotel brand, Hotel Marcel is committed to sustainability, excellence in customer service, and offering a welcoming and comfortable environment for both leisure and business travelers. The hotel prides itself on its innovative approach to hospitality, combining modern amenities with eco-friendly practices to cater to the evolving needs of today's conscious traveler. With its prime location and commitment to quality, Hotel Marcel stands out as a premier destination for events, accommodations, and culinary experiences in the New Haven area.
The Banquet Manager at Hotel Marcel plays a pivotal role in ensuring that every event, whether social or corporate, is executed flawlessly and leaves a lasting impression on patrons. This management position involves leading the overall coordination and execution of various events, overseeing all aspects from initial setup, food and beverage service, to the breakdown after the event concludes. The ideal candidate will be an organized and vibrant individual, adept at managing large groups and events with precision and professionalism.
The Banquet Manager serves as a key liaison between the sales and culinary teams, attending Banquet Event Order (BEO) meetings to align on event details such as setup, timing, and service delivery. This role requires careful planning to determine staffing needs, preparing work schedules, and supervising the event setup to ensure that all equipment, tables, chairs, and other necessary arrangements are in place according to the event diagram. The Banquet Manager is also the onsite contact person responsible for addressing any last-minute or special requests to enhance the guests’ experience.
In addition to managing the flow of guests and overseeing the quality of food and beverage service, the Banquet Manager ensures strict adherence to safe food handling practices. Supervising the event's breakdown and ensuring the venue is properly cleaned and organized is also a critical responsibility. The position requires expertise in financial management, including charging group folios in the Property Management System (PMS), verifying and approving timecards, and managing service charge payouts in compliance with relevant laws.
Recruitment, training, coaching, and counseling of the banquet team form an essential part of the Banquet Manager's role, emphasizing the need to uphold and exceed service standards consistently. The manager also conducts monthly inventories of banquet supplies and maintains banquet equipment and facilities to ensure a clean, organized, and safe working environment.
This role demands a highly skilled leader who can multitask, prioritize tasks efficiently, and adapt to a dynamic hotel environment. Strong communication, interpersonal, and conflict resolution skills are paramount, along with the ability to remain flexible and composed under pressure. The Banquet Manager must be willing to work varying shifts including days, nights, weekends, holidays, and overnight events to meet the demands of the hospitality industry.
Hotel Marcel offers an enriching work environment where dedication to quality service and sustainable practices are valued. The Banquet Manager position provides an exciting opportunity to be part of a vibrant team focused on creating exceptional event experiences, with a competitive compensation structure reflective of the responsibilities and importance of this role within the hotel.
The Banquet Manager at Hotel Marcel plays a pivotal role in ensuring that every event, whether social or corporate, is executed flawlessly and leaves a lasting impression on patrons. This management position involves leading the overall coordination and execution of various events, overseeing all aspects from initial setup, food and beverage service, to the breakdown after the event concludes. The ideal candidate will be an organized and vibrant individual, adept at managing large groups and events with precision and professionalism.
The Banquet Manager serves as a key liaison between the sales and culinary teams, attending Banquet Event Order (BEO) meetings to align on event details such as setup, timing, and service delivery. This role requires careful planning to determine staffing needs, preparing work schedules, and supervising the event setup to ensure that all equipment, tables, chairs, and other necessary arrangements are in place according to the event diagram. The Banquet Manager is also the onsite contact person responsible for addressing any last-minute or special requests to enhance the guests’ experience.
In addition to managing the flow of guests and overseeing the quality of food and beverage service, the Banquet Manager ensures strict adherence to safe food handling practices. Supervising the event's breakdown and ensuring the venue is properly cleaned and organized is also a critical responsibility. The position requires expertise in financial management, including charging group folios in the Property Management System (PMS), verifying and approving timecards, and managing service charge payouts in compliance with relevant laws.
Recruitment, training, coaching, and counseling of the banquet team form an essential part of the Banquet Manager's role, emphasizing the need to uphold and exceed service standards consistently. The manager also conducts monthly inventories of banquet supplies and maintains banquet equipment and facilities to ensure a clean, organized, and safe working environment.
This role demands a highly skilled leader who can multitask, prioritize tasks efficiently, and adapt to a dynamic hotel environment. Strong communication, interpersonal, and conflict resolution skills are paramount, along with the ability to remain flexible and composed under pressure. The Banquet Manager must be willing to work varying shifts including days, nights, weekends, holidays, and overnight events to meet the demands of the hospitality industry.
Hotel Marcel offers an enriching work environment where dedication to quality service and sustainable practices are valued. The Banquet Manager position provides an exciting opportunity to be part of a vibrant team focused on creating exceptional event experiences, with a competitive compensation structure reflective of the responsibilities and importance of this role within the hotel.
Job Requirements
- Bachelor's degree in hospitality preferred
- 2+ years of banquet or event management experience
- hotel experience strongly preferred
- ServSafe Food Handler Certificate preferred
- proficient in Microsoft Office Suite, G-Suite or related software
- ability to quickly learn hotel related catering management systems
- excellent communication skills both written and verbal
- excellent interpersonal and conflict resolution skills
- excellent organizational skills and attention to detail
- excellent time management skills with ability to meet deadlines
- strong leadership skills
- ability to multitask by prioritizing tasks and delegating
- ability to remain flexible and adapt to change
- ability to act with integrity, professionalism, and confidentiality
- must be willing to work days, nights, overnights, weekends, and holidays
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull objects up to 50 pounds
- must be able to access and navigate through each department at the hotel
Job Qualifications
- Bachelor's degree in hospitality preferred
- 2+ years of banquet or event management experience
- hotel experience strongly preferred
- ServSafe Food Handler Certificate preferred
- proficient in Microsoft Office Suite, G-Suite or related software
- excellent communication skills both written and verbal
- excellent interpersonal and conflict resolution skills
- excellent organizational skills and attention to detail
- excellent time management skills with ability to meet deadlines
- strong leadership skills
- ability to multitask by prioritizing tasks and delegating
- ability to remain flexible and adapt to change
- ability to act with integrity, professionalism, and confidentiality
Job Duties
- Attend all BEO meetings to coordinate details of each event with the sales and culinary teams, including the set-up, timing of events, service delivery
- Determine the number of banquet team members required to execute each event
- Prepare work schedules based on staffing needs
- Supervise the event set-up to ensure tables, chairs, table settings, serving stations, and other event equipment are placed according to the diagram
- Serve as the on-site contact to answer questions or accommodate any last-minute or special requests from the group contact
- Oversee guest flow, serving of food and beverage, and clearing of soiled dishes
- Ensure safe food handling
- Maintain the quality of food and beverage in the banquet space
- Supervise event breakdown, ensuring cleanup and return of equipment and supplies
- Charge group folios in the PMS system following every event
- Verify the accuracy of, make adjustments to, and approve banquet teams timecards in accordance to payroll deadlines
- Distribute service charge payout to the banquet team based on hotel policy and laws
- Recruit, hire, train, coach, and counsel the banquet team
- Perform monthly inventory on banquet supplies and order more as needed
- Maintain all banquet equipment and facilities in an organized, clean and safe environment
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
