Banquet Manager

The Ritz-Carlton Dallas Las Colinas, located in Irving, Texas, is part of the prestigious Ritz-Carlton brand under Marriott International, renowned worldwide for its exceptional luxury hospitality service. With more than 100 award-winning properties globally, The Ritz-Carlton epitomizes a commitment to delivering rare and special luxury experiences that create lasting memories for every guest. As a leader in the luxury hospitality industry, The Ritz-Carlton places immense value on its unique culture, emphasizing diversity, inclusion, and the celebration of each associate's unique backgrounds and talents. The company is an equal opportunity employer dedicated to non-discrimination and fostering an environment that nurtures creativity, thoughtful service, and compassion among its staff. Joining The Ritz-Carlton means becoming part of a global team where associates are empowered, respected, and supported to do their best work.

The role of Banquet Manager at The Ritz-Carlton Dallas Las Colinas is a key management position responsible for overseeing and motivating the banquet team to deliver high-quality service aligned with The Ritz-Carlton Gold Standards. These standards are fundamental principles such as the Employee Promise, Credo, and Service Values that guide every aspect of the guest experience and team collaboration. The Banquet Manager’s primary focus is to ensure exceptional event execution through diligent management of financial and administrative tasks, including asset protection and inventory control. This role involves developing effective communication channels among team members and stakeholders, identifying training needs, and crafting strategies to enhance team performance and guest satisfaction.

Day-to-day, the Banquet Manager projects supply needs, manages banquet operations with compliance to legal and corporate standards, and maximizes customer satisfaction by ensuring that every event runs smoothly and adheres to stipulated quality measures. The position demands active participation in leading the banquet team, setting targets, delegating responsibilities, and conducting regular meetings to foster continuous improvement. The Banquet Manager also works closely with kitchen staff and beverage operations to maintain cost controls and high service standards. Exceptional guest service is at the heart of this role; thus, the manager actively engages with guests for feedback, handles complaints promptly, and ensures that employees are empowered and aligned with service expectations.

Moreover, the role includes executing human resource activities such as emergency training, performance feedback, corrective action plans, and reviewing guest satisfaction surveys for consistent improvement. The Banquet Manager plays an essential part in maintaining and enhancing the overall brand reputation of The Ritz-Carlton by delivering luxurious and memorable experiences to guests while fostering a positive and growth-oriented work environment. This full-time management position offers an annual salary range of $64,000 to $86,000 and includes eligibility for bonuses. It is based at The Ritz-Carlton Dallas Las Colinas, where relocation assistance is available. The opportunity to join this global brand is an invitation to belong to a world-class team committed to excellence, personal growth, and lifelong success in luxury hospitality.