Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $18.00 - $19.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Daily Pay
Life insurance
Wellness Program
Travel Discounts
Commuter Benefits
employee assistance
Professional Development
Referral Bonus

Job Description

HHM Hotels is a reputable hospitality company known for its commitment to excellence and guest-focused services. It operates a collection of hotels that blend comfort, style, and superior service to create memorable stays for both business and leisure travelers. With a culture anchored in values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, HHM Hotels emphasizes employee development and guest satisfaction as core pillars of its business. The company offers a dynamic work environment that encourages growth, inclusivity, and professional advancement within the hospitality industry.

The role in focus is that of a Banquet Set Up team member, offering an essential service in the event and banquet operations of HHM Hotels. This position is paid between $18.00 and $19.00 per hour and is critical in ensuring that meeting rooms and event spaces are prepared and maintained according to established standards for guest satisfaction and sustainability. The banquet set up professional works closely with the event management and service teams to arrange meeting spaces as specified by banquet event order forms, ensuring each event runs smoothly and impresses guests.

This role requires a combination of physical capability and customer service skills. Duties include setting up and breaking down meeting rooms, transporting heavy equipment safely, and responding promptly to guest requests or concerns about the room setup and other hotel services. Employees in this position are expected to uphold safety standards, including adherence to OSHA guidelines and proper use of protective equipment. The work environment requires standing for long periods and engaging in physical tasks such as lifting, bending, and stooping.

There is a clear career progression path available for motivated individuals, starting from Banquet Server to Banquet Captain and eventually Banquet Manager. This pathway opens opportunities for professional growth and leadership within the banquet and event management functions at HHM Hotels. The role suits individuals who enjoy working in a fast-paced, team-oriented environment and are passionate about delivering exceptional guest experiences.

HHM Hotels values its team members and offers a comprehensive benefits package including medical, dental, and vision health insurance, paid time off, 401k company match, daily pay, and a referral bonus program among others. The company also provides wellness programs and professional development opportunities, supporting employees both personally and professionally. Additionally, access to confidential work-life resources and travel discounts further enhance employment with HHM Hotels.

This banquet set up position is integral to the overall guest experience at HHM Hotels and embodies the company’s belief that excellence in service begins with dedicated and capable team members. Candidates should be prepared for varied work schedules that include alternate shifts, holidays, and weekends, reflecting the dynamic nature of hotel operations. Individuals who appreciate a role that blends physical activity, teamwork, and direct guest interaction will find this opportunity rewarding and full of potential for future advancement.

Job Requirements

  • high school diploma or equivalent preferred
  • previous banquet set up or customer service experience preferred

Job Qualifications

  • high school diploma or equivalent preferred
  • previous banquet set up or customer service experience preferred

Job Duties

  • set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations
  • transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment
  • break down meeting rooms and return banquet items to storage closet in a neat and organized fashion
  • maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times
  • respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel
  • handle guest complaints personally or if necessary seek assistance from supervisor
  • practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • perform other duties as requested by management

Job Criteria

Experience

Entry Level (1-2 years)


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