Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
24/7 health access
Travel Discounts
Commuter Benefits
Wellness Program
Educational development
Referral Bonus
Job Description
HHM Hotels is a distinguished hospitality company recognized for its commitment to exceptional guest service and sustainability initiatives. Specializing in providing superior accommodation and event experiences, HHM Hotels operates a collection of properties known for their quality, comfort, and innovation in the hospitality sector. With a focus on creating memorable experiences for guests, HHM is dedicated to maintaining high standards in all aspects of hotel operations. The company embraces a culture of excellence, emphasizing the importance of people, service, and adaptability through its core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.
The role of Banquet Set Up Associate at HHM Hotels is crucial in ensuring that meeting rooms and event spaces are impeccably prepared and maintained according to the needs of each event. This position primarily involves setting up, breaking down, and servicing meeting rooms to meet established guest service and environmental sustainability standards under HHM’s EarthView program. As a Banquet Set Up Associate, you will work closely with event coordinators and banquet teams to ensure that all set-up specifications, such as staging, tables, chairs, dance floors, and audiovisual equipment, are accurately implemented to exceed guest expectations.
Your responsibilities include the safe transportation and arrangement of heavy and sometimes awkward equipment from storage into event spaces, ensuring they are secured properly. You will also be responsible for the efficient break down and organization of banquet items, maintaining cleanliness and readiness of all function spaces. This role often requires responsive service to guest requests and the ability to handle complaints delicately or escalate when necessary. Emphasizing safety, you will adhere to OSHA standards and follow all safety protocols including the use of personal protective equipment. Flexibility is key as the position may require working various shifts including nights, weekends and holidays.
HHM Hotels offers competitive wages for both full-time and part-time opportunities ensuring that employees receive fair compensation. Comprehensive benefits include medical, dental, and vision insurance, paid time off, a 401k company match program, daily pay options, and free basic life insurance. Employees also benefit from 24/7 access to TELUS Health for confidential work-life assistance, travel discounts, commuter benefits, wellness programs, educational and professional development opportunities, and a referral bonus program. This supportive work environment reflects the company’s mission to value its workforce and promote their growth and well-being while upholding superior service standards.
The role of Banquet Set Up Associate at HHM Hotels is crucial in ensuring that meeting rooms and event spaces are impeccably prepared and maintained according to the needs of each event. This position primarily involves setting up, breaking down, and servicing meeting rooms to meet established guest service and environmental sustainability standards under HHM’s EarthView program. As a Banquet Set Up Associate, you will work closely with event coordinators and banquet teams to ensure that all set-up specifications, such as staging, tables, chairs, dance floors, and audiovisual equipment, are accurately implemented to exceed guest expectations.
Your responsibilities include the safe transportation and arrangement of heavy and sometimes awkward equipment from storage into event spaces, ensuring they are secured properly. You will also be responsible for the efficient break down and organization of banquet items, maintaining cleanliness and readiness of all function spaces. This role often requires responsive service to guest requests and the ability to handle complaints delicately or escalate when necessary. Emphasizing safety, you will adhere to OSHA standards and follow all safety protocols including the use of personal protective equipment. Flexibility is key as the position may require working various shifts including nights, weekends and holidays.
HHM Hotels offers competitive wages for both full-time and part-time opportunities ensuring that employees receive fair compensation. Comprehensive benefits include medical, dental, and vision insurance, paid time off, a 401k company match program, daily pay options, and free basic life insurance. Employees also benefit from 24/7 access to TELUS Health for confidential work-life assistance, travel discounts, commuter benefits, wellness programs, educational and professional development opportunities, and a referral bonus program. This supportive work environment reflects the company’s mission to value its workforce and promote their growth and well-being while upholding superior service standards.
Job Requirements
- High school diploma or equivalent preferred
- Previous banquet set up or customer service experience preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous banquet set up or customer service experience preferred
Job Duties
- Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations
- Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment
- Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion
- Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times
- Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel
- Handle guest complaints personally or if necessary seek assistance from supervisor
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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