Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Exact $18.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
work-life resources
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program

Job Description

HHM Hotels is a distinguished hospitality company committed to delivering exceptional guest experiences through its network of hotels. Known for its dedication to service excellence and guest satisfaction, HHM Hotels operates with a culture that embraces inclusivity, professional growth, and a supportive work environment. The company values each employee’s contribution and strives to maintain a workplace that reflects its core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. As a reputable player in the hotel industry, HHM Hotels offers comprehensive benefits and opportunities for career advancement to ensure both employee wellbeing and operational success.

This particular role focuses on the setup and service of meeting and banquet rooms, integral to the seamless execution of events that meet client expectations. The Banquet Setup & Service Specialist is responsible for preparing meeting rooms in accordance with established guest service and sustainability standards, ensuring each detail aligns with the banquet event order and overall guest satisfaction. This hourly position offers compensation at $18.00 per hour and provides an excellent entry point into the hospitality sector with a clear pathway for career progression: from Banquet Server to Banquet Captain and ultimately to Banquet Manager.

The role involves not only the physical setup and breakdown of event spaces, including transport and placement of heavy or awkward materials such as staging, tables, chairs, and dance floors, but also requires attention to detail in maintaining cleanliness and presentation of the meeting rooms and ballrooms. This is critical to upholding the high standards HHM Hotels is known for. Responsiveness to guest requests and the ability to handle guest complaints professionally form an essential part of this service-oriented position. Safety is a top priority with adherence to standardized safety practices such as OSHA and MSDS guidelines to ensure workplace wellbeing. Candidates will find this role rewarding, dynamic, and foundational within the banquet team, supporting the smooth operation of events that delight the guests and contribute to the company’s esteemed reputation.

Job Requirements

  • High school diploma or equivalent preferred
  • Previous banquet set up or customer service experience preferred

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous banquet set up or customer service experience preferred

Job Duties

  • Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations
  • Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment
  • Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion
  • Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times
  • Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel
  • Handle guest complaints personally or if necessary seek assistance from supervisor
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • Perform other duties as requested by management

Job Criteria

Experience

Entry Level (1-2 years)


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