Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career advancement opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company that is widely recognized as an innovator in the industry. The company is a dominant player in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's impressive portfolio encompasses global properties with an aggregate asset value exceeding $20 billion and it generates over $5 billion in cumulative revenues annually. The company offers expert guidance through all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. Highgate is known... Show More
Job Requirements
- A minimum of 4 years progressive hotel or related experience or a 4-year college degree with 1 year related experience or a 2-year college degree with 2 or more years related experience
- Proficiency in Windows, spreadsheets, and word processing
- Demonstrated knowledge of service standards and food and beverage regulations
- Ability to work long hours
- Ability to lift and carry up to 50 pounds occasionally
- Strong communication skills verbal and written
- Proven ability to listen, clarify, and address concerns
- Multitasking and prioritization skills
- Attentiveness, friendliness, courtesy, and service orientation
- Ability to attend required trainings and meetings
- Availability to participate in Manager On Duty coverage
- Consistent attendance and punctuality
- High personal grooming standards
- Compliance with safety and operational standards
- Problem-solving abilities
- Ability to handle confidential information
- Positive and warm demeanor
Job Qualifications
- At least 4 years of progressive experience in hotel or related field or a 4-year college degree with 1 year related experience or a 2-year college degree with 2 or more years related experience
- Proficient in Windows, company-approved spreadsheets and word processing
- Strong knowledge of service standards and various service types such as French and Russian
- Knowledge of food and beverage preparation techniques, health department rules, liquor laws and regulations
- Ability to work long hours
- Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently
- Effective verbal and written communication skills with all levels of employees and guests
- Effective listening and problem clarification skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented approach
- Available to attend all hotel-required meetings and trainings
- Willingness to participate in Manager On Duty coverage
- Maintain regular attendance as required by hotel scheduling
- Maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel standards and regulations
- Maximize productivity and assist in implementing solutions
- Effective problem handling including anticipating and solving issues
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Maintain a warm and friendly demeanor at all times
Job Duties
- Be attentive, friendly, helpful, and courteous to guests, managers, and employees
- Oversee all aspects of daily banquet operations
- Supervise all banquet personnel
- Respond to guest complaints promptly
- Work with food and beverage managers to coordinate issues
- Keep immediate supervisor informed of problems
- Coordinate and monitor loss prevention in banquet operations
- Prepare and submit required reports
- Monitor quality of service in banquets
- Ensure compliance with liquor laws, health, and sanitation regulations
- Ensure SOPs compliance in all outlets
- Conduct staff performance reviews
- Prepare payroll and tip distribution
- Conduct departmental and hotel training
- Coordinate banquet food and beverage requirements
- Keep kitchen informed of accurate counts
- Review menu and service with catering managers
- Maintain updated details on banquet functions
- Conduct ongoing training for staff
- Make personal contact with guests for assistance
- Supervise banquet checks and ensure proper tabulation
- Requisition liquor and supplies
- Ensure cleanliness and safety of service areas
- Oversee banquet set-up assignments
- Inspect banquet areas regularly
- Conduct menu classes and line-ups
- Supervise banquet management and captains
- Control and maintain service equipment
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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