Banquet Captain/Event Manager

Indianapolis, IN, USA|Onsite

Job Overview

Compensation

Type:

Salary

Rate:

Range $42,100.00 - $65,000.00

Benefits

Base salary paid bi-monthly

Eligible for overtime

Position is eligible for gratuity

Percentage coverage of company offered health insurance plans

dynamic and exciting work environment

Continued learning and development opportunities

inclusive workplace culture

Job Description

828 Venue Management Company is the nation’s fastest growing network of inspiring event venues with unique concepts that attract events of all types. With a footprint spanning eight locations across seven states, including 828 INDUSTRY in downtown Indianapolis launched in 2018, the company has earned a reputation for delivering exceptional service combined with dynamic event experiences. Known for its innovative venue concepts that cater to a broad range of event types—from corporate meetings and weddings to social celebrations and large-scale gatherings—828 Venue Management is dedicated to creating memorable moments for clients and guests alike. The company emphasizes a vibrant and... Show More

Job Requirements

Must have reliable transportation, cell phone and working computer
must be able to stand for long periods of time
must wear black, or approved business casual, clothing during events
ability to regularly lift and/or move up to 50 pounds

Job Qualifications

Catering, bar or restaurant experience preferred
appropriate and up-to-date local alcohol certification(s) required
ability to manage waitstaff during event set-up and service
strong knowledge of commonly used concepts, practices and procedures in an event venue, as well as alcohol and beverage service
ability to crowd control and regularly mediate stressful situations, often involving intoxicated guests
must be at least 21 years of age
availability on evenings, weekends, and Wednesdays (team office day) required
experience in bar or bartending operations
passion for building a great team and ensuring customer satisfaction
Google applications knowledge
embraces new technologies and software
strong knowledge of social media platforms
strong written communication skills
must be able to perform essential bartending duties
ability to troubleshoot problems with immediate resources, multi-task and delegate

Job Duties

Meet with venue clients to present beverage package offerings
create and manage beverage proposals within pricing guidelines
upsell additional beverage services to enhance client experience
work directly with clients to address beverage related questions or concerns
set-up and manage local distributor and vendor accounts, and communicate accounting details to the Director of Finance and Senior Beverage Manager
manage beverage inventory, including ordering and receiving, of supplies, tools, product and consumables
manage client glassware rental orders
adjust directly with vendor based on event details
track beverage profitability
hire, train, and manage bartender roles
review and approve hours worked by part-time beverage staff
remain knowledgeable of industry trends, local liquor and labor laws, and competition
oversee all aspects of venue’s beverage service on event day, including managing and setting up applicable venue bar equipment for events
be present on-site day of event through to load-out
maintain quality control throughout service by managing timeline and bar staff
check-in, manage, and check-out venue bar staff onsite, including hosting pre-shift meeting with bar staff
efficiently and precisely mix and serve all alcoholic and non-alcoholic beverages at fast-paced and high-volume events
ensure venue bar equipment and storage cleanliness prior to and post events
manage appropriate event forms (i.e. non-profit daily licensing, vendor receipts, etc.) and employee documents (i.e. alcohol certifications)
create and finalize detailed event specific BEOs
complete ad hoc requests from Client Concierge, Venue Manager, Corporate, and/or Leadership surrounding administrative, marketing and property needs
venue liaison on event days, working with clients and guests to address questions or concerns
knowledgeable in venue services, operations, and contract terms to ensure event success
meet with Client Concierge to review diagrams, timelines, and vendor contact information
compile all necessary forms and documents for Client Concierge and Venue Manager
greet coordinators and other vendors, while performing routine surveillance and check-ins throughout the event
ensure guest satisfaction and prompt problem resolution
onsite for all events, typically from bar set-up through to load out and all guest and vendor departure
note event details and photos including, but not limited to, vendor arrival and departure, routine maintenance needs, safety incidents, and client or guest interaction in Passdown Report
discuss event details in Passdown Report with Venue Manager as needed

Job Location

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