Banquet Captain - The Ambassador Hotel Kansas City

The Loom Hotel, Autograph Collection, is a distinguished boutique hotel located in Providence, Rhode Island, that intricately weaves history, creativity, and hospitality. Inspired by Providence's rich textile heritage, The Loom Hotel offers guests a unique experience enriched with thoughtful design, elegant accommodations, and a vibrant social scene. As part of the prestigious Autograph Collection, the hotel emphasizes a blend of local culture and luxury, providing guests with a memorable stay that captures the essence of the city. The Loom Hotel prides itself on fostering a dynamic and guest-centric environment, making it an exciting and rewarding workplace for hospitality professionals who appreciate attention to detail and exceptional service.

The Lead Banquet Captain role at The Loom Hotel is a pivotal position within the Banquets department, reporting directly to the Food and Beverage Manager. This exempt full-time role is responsible for supervising the set-up, service, and clean-up of all assigned banquet functions, ensuring an outstanding level of service throughout each event. The Lead Banquet Captain takes a supervisory role, performing scheduling and payroll functions, providing leadership and direction to the Banquet team, including other Banquet Captains, under the guidance of the Director of Sales and Catering. Duties include overseeing banquet staff to ensure all events operate smoothly and safely, reviewing banquet event orders to communicate effectively with event planners, and ensuring timely room preparation.

The position requires close attention to detail, from inspecting buffet and table settings to monitoring beverage service in compliance with all laws and company policies. The Lead Banquet Captain maintains constant communication with the kitchen staff to coordinate food production and service timing and is responsible for sanitation and cleanliness standards in function spaces and storage areas. Training and developing back-up personnel, providing excellent customer service, and managing guest relations with professionalism are key aspects of the role. This leadership position demands excellent communication, organizational, and motivational skills to drive a high-performing banquet team. Candidates for this position will gain invaluable experience in luxury hospitality and event management within a culturally rich and fast-paced environment.