Banquet Captain / Part Time

Victorville, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $23.25

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

retirement plans

Paid Time Off

On-site wellness programs

Local discounts

employee hotel rates

Training and development opportunities

Job Description

Pyramid Global Hospitality is a renowned hospitality company that prioritizes a People First culture, emphasizing the wellbeing, growth, and development of its employees. With a presence spanning over 230 properties worldwide, Pyramid Global Hospitality fosters a supportive, inclusive, and diverse work environment where meaningful relationships are built and employee success is cultivated. The company offers a range of benefits including comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Alongside these attractive benefits, Pyramid Global Hospitality is dedicated to providing ongoing training and development opportunities to empower its employees to advance their careers in the hospitality industry.

One of the esteemed properties under Pyramid Global Hospitality is the Lake Arrowhead Resort and Spa, nestled high in the San Bernardino Mountains at an elevation of 5,174 feet. Surrounded by Ponderosa Pines and providing exclusive access to a 780-acre reservoir, the resort is an ideal destination for outdoor enthusiasts. It offers a broad variety of year-round activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, and ziplining. The resort also features amenities such as a bar and restaurant, spa and wellness center, outdoor pool and lake beach, and more than 23,000 square feet of meeting and event space.

We are currently seeking a highly motivated Banquet Captain to join our dynamic team at Lake Arrowhead Resort and Spa. This pivotal role involves leading the setup and preparation of banquet rooms for various functions, overseeing banquet service from food delivery to clearing tables, and supporting the Banquet Manager by supervising banquet food and beverage servers and housemen. As the personal representative of the resort to banquet guests, the Banquet Captain ensures guest satisfaction by coordinating room setup, managing food and beverage services, and maximizing revenue opportunities through exceptional service. This position offers a wonderful chance for individuals passionate about hospitality and leadership to grow and learn in a world-class resort environment.

Job Requirements

High school diploma or equivalent
two to four years of relevant banquet or food service experience
knowledge of food and beverage service protocols
ability to manage and direct a team
excellent communication and interpersonal skills
capacity to handle high-volume events
willingness to work flexible hours including evenings and weekends
physical ability to perform duties including standing and lifting

Job Qualifications

Two to four years of food service experience, preferably in banquet service
experience in a 4-star or 5-star venue with synchronized service
knowledge of wine, beer, cocktails, and spirits
excellent communication skills
ability to work well under pressure in a fast-paced environment
passion for creating exceptional guest experiences

Job Duties

Set up for functions including draping tables, setting silverware, folding napkins, preparing drinks, and placing table centerpieces
serve food and beverages by picking up from the back hall, carrying trays to function locations, serving guests, and clearing tables
break down banquet rooms including bussing tables, putting away dirty linens and centerpieces, and vacuuming
clean and organize back hall and storerooms
set up AM and PM break stations with coffee, tea, snacks, and beverages
assist with event room setup according to meal periods and table needs
perform food and beverage preparation duties such as preparing condiments, brewing coffee, and ensuring stocked workstations
provide warm and professional guest welcomes and farewells, explain menu items and cooking methods, and accommodate special guest requests and dietary needs
monitor assigned tables for customer satisfaction and quality service
address guest issues promptly
maintain safety standards throughout service areas
support other events and restaurant staff as needed