Job Overview
Employment Type
Hourly
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Training and Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company known for its innovation and leadership in the hospitality industry. As a dominant player in the U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate boasts a significant presence that extends overseas to key European cities such as London, Paris, Barcelona, Vienna, and Prague. Managing a portfolio with an aggregate asset value surpassing $10 billion and generating over $2 billion in cumulative revenues, Highgate expertly guides properties through every stage of the hospitality life cycle, from initial planning and development to recapitalization and disposition.... Show More
Job Requirements
- High School diploma or equivalent
- Experience in hospitality or related field preferred
- Ability to work flexible hours including long shifts
- Physical ability to lift up to 50 pounds and stand for prolonged periods
- Excellent communication skills both verbal and written
- Customer service oriented with strong interpersonal skills
- Ability to multitask and prioritize departmental functions
- Ability to work collaboratively with management and staff
- Must comply with all state liquor laws
- Maintain personal grooming and wear proper uniform
- Willingness to attend meetings and training as required
- Maintain confidentiality
- Demonstrate initiative and problem-solving skills
- Ability to uphold Highgate Hotel standards and regulations
Job Qualifications
- High School diploma or equivalent or experience in a related field preferred
- College coursework in a related field helpful
- Previous supervisory responsibility preferred
- Flexible and able to work long hours
- Capable of exerting up to 50 pounds of force occasionally
- Ability to stand for entire shifts
- Effective verbal and written communication skills
- Attentive, friendly, courteous and service-oriented manner
- Effective listening and problem-solving abilities
- Ability to multitask and prioritize
- Attend all required meetings and trainings
- Maintain regular attendance per Highgate standards
- High standards of personal appearance and grooming
- Comply with Highgate operations standards and regulations
- Identify problem areas and assist in implementing solutions
- Handle problems proactively
- Ability to understand and apply complex information
- Willingness to cross-train in other hotel areas
- Maintain confidentiality of information
- Show initiative anticipating guest and operational needs
- Maintain a warm and friendly demeanor at all times
Job Duties
- Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees
- Inspect the set-up of meeting and banquet functions, checking against the Banquet Event Order
- Supervise and assist with the set-up of assigned catered functions, ensuring hotel standards are met and advance preparation for efficient service
- Act as liaison between Sales/Catering Manager and in-house meeting or banquet contact
- Respond to guest needs promptly and communicate issues to Banquet Manager or Food & Beverage Manager
- Assist with Banquet Work Schedule creation and completion of Banquet Wage Progress Reports
- Assist in service of functions as required
- Requisition liquor for banquet bars and maintain proper control over banquet beverage service
- Supervise and assist with breakdown after functions ensuring proper storage of equipment and supplies
- Inspect sanitation of function spaces and storage areas
- Follow all state liquor laws
- Be familiar with banquet menus and prices
- Supervise banquet staff as directed
- Hold pre-function meetings, check staffing and menus prior to events
- Assign side-work duties and stations to servers
- Supervise service of station or banquet room
- Prepare banquet checks and obtain guest signatures
- Monitor ongoing functions during shift
- Supervise breakdown and cleanup of functions
- Verify server paperwork post event
- Prepare accurate captains reports
- Assist with hiring and training of banquet staff
- Assist with audio/visual setup when necessary
- Handle lost and found according to standards
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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