Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Financial security for your future
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for delivering exceptional guest experiences through its portfolio of world-class hotels and resorts. With a rich history of welcoming more than 3 billion guests worldwide, Hilton has built a reputation for excellence rooted in its founding vision to fill the earth with the light and warmth of hospitality. The company has earned numerous accolades, including repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune, highlighting its commitment not only to guests but also to the wellbeing and growth of its team members. Hilton’s diverse range of brands and its focus on setting new standards in the travel experience make it an employer of choice for hospitality professionals worldwide.
The role of Banquet Captain at Hilton is pivotal in ensuring memorable hospitality experiences during banquet functions. This position is perfect for someone passionate about delivering exceptional service and leading a team with integrity and enthusiasm. As a Banquet Captain, you are responsible for overseeing food and beverage service during events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas. Beyond managing service quality, you play a key role in fostering an environment of warmth and hospitality that enhances every guest's experience. Your leadership ensures that events run seamlessly, from planning through execution, and that guest satisfaction is continuously monitored and maintained.
Hilton emphasizes the importance of core values like hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency to create a positive impact in every moment. In this role, you will embody these values by leading banquet teams, proactively addressing any service issues, and maintaining compliance with health, safety, and regulatory standards. Hilton also invests heavily in the wellbeing and professional growth of its employees. As a member of the Hilton team, you will have access to extensive benefits such as deeply discounted travel, an employee stock purchase program, paid parental leave, personalized caregiving support, crisis assistance, mental health resources, generous paid time off, comprehensive health and welfare benefits, and retirement plans.
Joining Hilton means becoming part of an award-winning workplace culture that nurtures talent and supports career advancement. Whether you are experienced in hospitality or looking to expand your skills, Hilton provides the tools and opportunities needed to thrive in your career. Experience the unique joy of brightening guests' days and making every event special as a Banquet Captain — a role where your dedication and leadership create lasting memories for guests and meaningful opportunities for yourself.
The role of Banquet Captain at Hilton is pivotal in ensuring memorable hospitality experiences during banquet functions. This position is perfect for someone passionate about delivering exceptional service and leading a team with integrity and enthusiasm. As a Banquet Captain, you are responsible for overseeing food and beverage service during events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas. Beyond managing service quality, you play a key role in fostering an environment of warmth and hospitality that enhances every guest's experience. Your leadership ensures that events run seamlessly, from planning through execution, and that guest satisfaction is continuously monitored and maintained.
Hilton emphasizes the importance of core values like hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency to create a positive impact in every moment. In this role, you will embody these values by leading banquet teams, proactively addressing any service issues, and maintaining compliance with health, safety, and regulatory standards. Hilton also invests heavily in the wellbeing and professional growth of its employees. As a member of the Hilton team, you will have access to extensive benefits such as deeply discounted travel, an employee stock purchase program, paid parental leave, personalized caregiving support, crisis assistance, mental health resources, generous paid time off, comprehensive health and welfare benefits, and retirement plans.
Joining Hilton means becoming part of an award-winning workplace culture that nurtures talent and supports career advancement. Whether you are experienced in hospitality or looking to expand your skills, Hilton provides the tools and opportunities needed to thrive in your career. Experience the unique joy of brightening guests' days and making every event special as a Banquet Captain — a role where your dedication and leadership create lasting memories for guests and meaningful opportunities for yourself.
Job Requirements
- high school diploma or equivalent
- minimum of one year of experience in banquet or food and beverage service
- strong interpersonal and communication skills
- ability to lead and motivate a team
- attention to detail and problem-solving skills
- availability to work flexible hours including evenings, weekends, and holidays
- ability to maintain compliance with regulatory standards
Job Qualifications
- high school diploma or equivalent
- previous experience in food and beverage service or banquet operations preferred
- strong leadership and communication skills
- ability to work in a fast-paced environment
- knowledge of health, safety, and sanitation regulations
- proficiency in handling billing and payment transactions
- customer service oriented
Job Duties
- delight our guests by bringing an upbeat and friendly attitude to all guest interactions and proactively looking for ways to make their experience special
- ensure seamless service by supervising food and beverage service and monitoring guest satisfaction during banquet events, promptly addressing any issues with product or service quality
- support event execution by assisting with the planning, organizing, and execution of various banquet functions including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas
- collaborate for success by leading or participating in department meetings to ensure the team is aligned and well-prepared for banquet operations
- handle banquet billing by accurately processing banquet checks and ensuring seamless payment transactions
- uphold regulatory standards by maintaining compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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