Banquet Captain

Riverside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $18.50 - $20.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

flexible schedule

Job Description

American Golf is a highly respected leader in the golf hospitality industry, known for its commitment to enhancing the golf experience and fostering vibrant community connections. As an established company within the golf and hospitality sector, American Golf operates numerous golf courses and club facilities, emphasizing exceptional customer service, course maintenance, and creating welcoming environments where both casual players and dedicated golf enthusiasts can enjoy the game. The company prides itself on upholding traditions and inclusivity within the golf community, ensuring that every guest and member feels valued and has an outstanding experience each visit. Based in Pomona, CA, at the Mountain Meadows Golf Course, American Golf offers a dynamic and supportive work environment focused on professionalism, growth, and community engagement.

The Banquet Captain role at American Golf is an essential position within the hospitality team, charged with overseeing banquet operations to guarantee the delivery of exceptional service during events. This role encompasses a variety of responsibilities, from managing the setup and detailed execution of event plans to leading banquet staff and ensuring outstanding guest satisfaction. The Banquet Captain must be highly organized and capable of handling the fast-paced nature of banquet events, coordinating multiple tasks and staff members while maintaining a focus on quality and service standards. This position requires strong leadership qualities to motivate and train team members and a dedicated commitment to safety and operational compliance.

Employed full-time, the Banquet Captain at Mountain Meadows Golf Course will work varying schedules that may include evenings, weekends, and holidays, reflecting the nature of event-driven hospitality work. The role offers an hourly wage competitive within the industry, ranging from $18.50 to $20.00 per hour, and provides an opportunity to work within a professional team that values collaboration and guest engagement. The successful candidate will be responsible not only for the coordination and execution of banquet services but also for fostering a positive team environment, ensuring all events run smoothly, and guests leave with a memorable and enjoyable experience. This job is ideal for individuals with food and beverage service experience who are passionate about hospitality, leadership, and creating lasting impressions through excellent service practices.

Job Requirements

Minimum of 2 years in food & beverage service, catering, or banquet operations
Leadership experience preferred
Exceptional guest service and communication skills
Strong organization and multitasking ability
Ability to guide and motivate team
High school diploma or equivalent
Must meet legal age requirements for alcohol service
State-required certifications where applicable

Job Qualifications

Minimum of 2 years in food & beverage service, catering, or banquet operations required
Leadership experience preferred
Exceptional guest service and communication skills
Able to resolve concerns with professionalism
Strong organization and ability to manage multiple priorities in a high-volume, fast-paced setting
Ability to guide and motivate a team with confidence and clarity
Comfortable working with schedules, inventory, and banquet event order (beo) comprehension
High school diploma or equivalent required
Must meet legal age requirements for alcohol service
State-specific certifications required where applicable

Job Duties

Review banquet event orders (beos) to ensure all setup, timing, and service requirements are understood and executed accurately
Lead pre-shift briefings with banquet staff to review event details, roles, timelines, and safety standards
Oversee setup of banquet rooms including tables, chairs, linens, décor, service stations, and audiovisual equipment as required
Direct and assist with timely delivery of all meal courses and beverage service, adjusting staffing or process as needed to maintain smooth flow
Interact with guests and event hosts to confirm needs are met, resolve issues, and deliver a high-quality hospitality experience
Assign duties, manage shift schedules, and support efficient staff deployment throughout each event
Train new and existing staff on service etiquette, guest engagement, and operational procedures
Foster a positive, professional team environment built on clear communication and accountability
Maintain cleanliness, organization, and equipment condition before, during, and after events
Monitor inventory of service equipment, furniture, and supplies
communicate replenishment needs to management
Enforce compliance with food safety, sanitation policies, and responsible alcohol service
Support post-event breakdown, room resets, and ensure a secure, hazard-free environment