Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Training and Development
Employee Discounts
retirement plans
Job Description
Avion Hospitality is a well-established hospitality company known for its commitment to delivering exceptional guest experiences across its portfolio of hotels and resorts. With a focus on quality service, guest satisfaction, and operational excellence, Avion Hospitality has built a reputation for creating memorable occasions for both leisure and business travelers. The company values professionalism, teamwork, and continuous improvement, making it an attractive employer within the hospitality industry. Avion Hospitality fosters a collaborative work environment while upholding high standards of service, safety, and operational efficiency across all departments.
The Banquet Captain role at Avion Hospitality is a pivotal position responsible for overseeing the set up, service, and clean up of banquet functions assigned to them. This position requires a highly organized and detail-oriented individual who can supervise banquet staff while ensuring that all events run smoothly and that guest expectations are consistently met or exceeded. As the Banquet Captain, the individual acts as a critical liaison between the sales and catering teams and the on-site event contacts, facilitating clear communication and problem solving throughout the event lifecycle.
This role demands a solid understanding of banquet operations within the hotel environment, including the ability to inspect setups against event orders, manage beverage service compliance including liquor requisition and control, and enforce hotel policies and safety regulations. The Banquet Captain helps create work schedules, oversee wage progress reports, assist with hiring and training banquet personnel, and support the banquet manager and food and beverage leadership in the execution of high-quality events. The individual must demonstrate excellent interpersonal skills, be capable of handling stressful, high-pressure situations with composure, and show initiative in anticipating event needs ahead of time.
Employing a minimum of one year of progressive experience in a hotel or related setting, this role prefers candidates with previous supervisory experience and relevant educational background. Alcohol awareness certification, compliance with state regulations, and the ability to interpret financial information and basic arithmetic are required competencies. The Banquet Captain position requires strong communication skills, both written and verbal, and the ability to problem-solve efficiently.
Physical demands of the role include standing and walking for extended periods, reaching, pushing, pulling, and manual dexterity, along with the capacity to maintain composure in a noisy and dynamic environment. The role enforces strict adherence to safety policies including fire safety knowledge and responsible handling of lost and found items. The company emphasizes a team-oriented culture where all associates maintain a friendly, service-oriented approach when dealing with guests and colleagues.
Avion Hospitality encourages diversity and provides reasonable accommodation for individuals with disabilities, aligning with legal standards and best practices in employment. The company operates on an at-will employment basis, with flexibility to adjust roles and responsibilities as operational needs evolve. This dynamic, hands-on Banquet Captain role offers the opportunity to contribute to premium guest experiences and develop professionally within the hospitality sector.
The Banquet Captain role at Avion Hospitality is a pivotal position responsible for overseeing the set up, service, and clean up of banquet functions assigned to them. This position requires a highly organized and detail-oriented individual who can supervise banquet staff while ensuring that all events run smoothly and that guest expectations are consistently met or exceeded. As the Banquet Captain, the individual acts as a critical liaison between the sales and catering teams and the on-site event contacts, facilitating clear communication and problem solving throughout the event lifecycle.
This role demands a solid understanding of banquet operations within the hotel environment, including the ability to inspect setups against event orders, manage beverage service compliance including liquor requisition and control, and enforce hotel policies and safety regulations. The Banquet Captain helps create work schedules, oversee wage progress reports, assist with hiring and training banquet personnel, and support the banquet manager and food and beverage leadership in the execution of high-quality events. The individual must demonstrate excellent interpersonal skills, be capable of handling stressful, high-pressure situations with composure, and show initiative in anticipating event needs ahead of time.
Employing a minimum of one year of progressive experience in a hotel or related setting, this role prefers candidates with previous supervisory experience and relevant educational background. Alcohol awareness certification, compliance with state regulations, and the ability to interpret financial information and basic arithmetic are required competencies. The Banquet Captain position requires strong communication skills, both written and verbal, and the ability to problem-solve efficiently.
Physical demands of the role include standing and walking for extended periods, reaching, pushing, pulling, and manual dexterity, along with the capacity to maintain composure in a noisy and dynamic environment. The role enforces strict adherence to safety policies including fire safety knowledge and responsible handling of lost and found items. The company emphasizes a team-oriented culture where all associates maintain a friendly, service-oriented approach when dealing with guests and colleagues.
Avion Hospitality encourages diversity and provides reasonable accommodation for individuals with disabilities, aligning with legal standards and best practices in employment. The company operates on an at-will employment basis, with flexibility to adjust roles and responsibilities as operational needs evolve. This dynamic, hands-on Banquet Captain role offers the opportunity to contribute to premium guest experiences and develop professionally within the hospitality sector.
Job Requirements
- High school diploma or equivalent
- One year of progressive experience in hotel or related field
- Previous supervisory responsibility preferred
- Alcohol Awareness Certification meeting state regulations
- Ability to communicate clearly
- Ability to make quick and accurate decisions
- Ability to perform well under stressful conditions
- Initiative in job tasks
- Maintain composure under pressure
- Effective workplace problem handling
- Ability to process complex information
- Effective listening and clarification skills
- Basic financial and arithmetic skills
Job Qualifications
- High school diploma or equivalent
- At least one year of progressive experience in hotel or related field
- Previous supervisory responsibility preferred
- Alcohol Awareness Certification
- Strong communication skills
- Ability to evaluate and select among alternative actions quickly
- Ability to work well under pressure
- Initiative in job performance
- Maintain composure and objectivity under stress
- Effective problem-solving skills
- Ability to assimilate complex information from multiple sources
- Effective listening and understanding skills
- Basic financial and arithmetic capability
- Familiarity with hotel services and banquet menus
Job Duties
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance in compliance with Avion Hospitality standards
- Maintain high standards of personal appearance and grooming including wearing the proper uniform and name tag
- Comply at all times with Avion Hospitality standards and regulations for safe and efficient hotel operations
- Comply with certification requirements such as Alcohol Awareness, Food Handlers, Safety
- Inspect the set-up of meeting and banquet functions against Banquet Event Orders
- Supervise and assist with set-up of assigned catered functions ensuring hotel standards are met
- Act as liaison between Sales/Catering Manager and in-house meeting or banquet contact
- Respond to guests’ problems, complaints and accidents and communicate issues to management
- Assist Banquet Manager/Supervisor/F&B Manager with work schedules and wage reports
- Assist in service of functions as required
- Requisition liquor for banquet bars and maintain proper beverage control
- Supervise break down and ensure proper storage of equipment and supplies
- Inspect sanitation of function space and storage areas for cleanliness and organization
- Follow all state liquor laws
- Be familiar with banquet menus, prices, hotel services and facilities
- Enforce hotel policies and safety rules
- Conduct pre-function meetings and check staffing and menus prior to events
- Assign job tasks to servers and supervise service of stations or rooms
- Prepare banquet checks and obtain guest signatures
- Monitor ongoing functions during assigned shifts
- Assist with hiring and training of banquet staff
- Handle Lost and Found items according to standards
- Perform other tasks as assigned by Food and Beverage Manager
- Attend meetings as required
- Cross train for supervisor assistance
- Submit supply orders for approval and maintain inventory levels
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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