Banquet Captain

The Doubletree by Hilton in Spokane, Washington, is a distinguished hotel hospitality establishment known for its prime location in the heart of downtown Spokane. The hotel brings guests close proximity to popular local attractions such as Riverfront Park, the downtown conference center, and a wide variety of dining options. Doubletree by Hilton is part of the global Hilton hotel group, which is renowned for its commitment to exceptional guest experiences, quality services, and comfortable accommodations. Guests at this hotel expect a blend of professional service and inviting ambiance which the staff is dedicated to providing.

The opportunity available at the Doubletree by Hilton is for the position of Banquet Captain. This role is essential within the hospitality team, primarily responsible for the flawless execution of banquet events. The Banquet Captain works closely with the sales and food and beverage teams to ensure that each event runs smoothly from preparation to completion. This role requires an individual with a keen eye for detail, the ability to manage multiple tasks, and a passion for delivering impeccable service to hotel guests and event attendees.

The Banquet Captain orchestrates the setup of event spaces according to customer specifications which includes moving furniture and overseeing general cleanliness. They also ensure all banquet requirements are met at least thirty minutes prior to event start times. Working hand-in-hand with the sales team, they manage additional event needs such as ordering extra items, and they efficiently manage the event timeline to guarantee a successful function. Responsibilities extend to guest interaction, where the Banquet Captain must be proactive in addressing guest questions, requests, and complaints to maintain high satisfaction levels.

The leadership aspect of this role involves supervising banquet service staff, delegating duties efficiently, and maintaining strong communication with kitchen staff to coordinate catering efforts. This role demands the ability to process payments promptly, manage the maintenance and security of event spaces, and assist in training new banquet staff regarding service etiquette and hygiene standards. Participation in team meetings and special projects is also expected to foster continuous improvement and teamwork.

The ideal candidate for this role will have at least two years of catering or banquet operations experience, preferably in a supervisory or leadership capacity. Relevant certifications such as a Food Handlers Card and knowledge of brand-specific standards including alcohol service certifications are necessary. The position requires physical stamina with the ability to lift up to 45 pounds and flexibility to work nights, weekends, and holidays as dictated by the business needs. The Doubletree by Hilton promotes a supportive work environment with opportunities for career growth within Resolute Road Hospitality, its national third-party hospitality management company.

This employment opportunity comes with a comprehensive benefits package including travel perks, optional daily pay, flexible schedules, health and life insurance, 401k, paid time off, dental and vision coverage, employee assistance programs, and a referral program. This role is ideal for motivated individuals passionate about hospitality careers and eager to grow professionally within a reputable and dynamic organization.