Banquet Captain

Stockton, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $20.00 - $40.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

401(k) matching

Aflac supplemental

employee discount

Job Description

Appellation is a distinguished culinary-focused hotel company that deeply values authenticity and locality, aiming to deliver exceptional guest experiences imbued with regional character, community spirit, and cultural richness. Rooted in a philosophy that honors the unique character of each destination, Appellation nurtures the growth of the next generation of hoteliers and culinarians. This commitment is reflected in every element of the guest experience, which is thoughtfully crafted to be true to place and marked by the highest standards of quality and craftsmanship. Operating under the Appellation umbrella, Wine & Roses offers an idyllic resort setting ideal for romantic getaways, special occasions, and business events. Located in San Joaquin, Wine & Roses is recognized as a leader in hospitality and culinary excellence, supporting a vibrant team environment and providing abundant career growth opportunities across diverse fields such as hotel operations, culinary arts, event planning, spa and wellness, administration, and management. For those passionate about hospitality and excellence, Wine & Roses presents a dynamic environment to cultivate skills and advance professionally.

The Banquet Captain at Wine & Roses holds a pivotal role responsible for overseeing the comprehensive coordination of private events to ensure flawless execution and elevated guest satisfaction. This role serves as the primary point of contact for event hosts, managing all facets from setup through breakdown while maintaining impeccable service standards and cleanliness. The position requires a vigilant leader who orchestrates banquet team members effectively, following the detailed Banquet Event Orders (BEOs) to meet event specifications accurately. Strong communication and organizational skills are essential, as the Banquet Captain liaises with both front of house and back of house management to promptly address special requests and resolve any challenges that arise. This role demands a proactive approach, with responsibilities including adherence to detailed event checklists, requisitioning necessary supplies, supervising staff during events, and implementing precise steps of service. Candidates must demonstrate flexibility in scheduling, readiness to engage in multishift work environments, and a commitment to fostering a teamwork-driven atmosphere among colleagues. Compensation for this position includes a starting base hourly wage of $20, with service charges averaging between $33.00 and $40.00 per hour, along with valuable benefits such as 401(k) matching, Aflac supplemental insurance, and employee discounts. The Banquet Captain role at Wine & Roses is an exciting opportunity for those seeking to blend leadership, hospitality, and operations management in a distinguished culinary and event setting.

Job Requirements

At least 2 years of supervisory experience in Food & Beverage industry
Strong leadership, excellent communication, and organization skills
Strong interpersonal skills and ability to contribute to the overall atmosphere of teamwork with fellow Team Members
Ability to communicate meal requirements, dietary needs, and special requests to kitchen
Effective time management, prioritizing tasks, working under stress, and exercising good judgment with guest and employee situations and challenges
Flexibility in performing different job roles within the department
Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
Proficient in computer systems used in administrative tasks
Flexible and adaptable
Ability to work in fast paced environment, remain calm under pressure and multi-task
Solution-driven team player
Flexible availability including nights, weekends, and holidays
Must be able to push carts weighing up to 250 lbs with or without aid of another team member
Manual dexterity to operate job related equipment
Constant walking, standing and repetitive use of hands, arms, and legs
Frequent bending and bending of neck, grasping, pushing, pulling, and reaching below, above and at shoulder level, lifting of chairs and tables for reset of rooms
Occasional twisting of neck, power grasping, climbing stairs while carrying trays and products for events

Job Qualifications

At least 2 years of supervisory experience in Food & Beverage industry
Strong leadership skills
Excellent communication skills
Strong organizational skills
Ability to effectively communicate meal requirements, dietary needs, and special requests to kitchen
Ability to contribute to a teamwork-oriented atmosphere
Proficient in computer systems used in administrative tasks
Flexible and adaptable
Ability to work in fast-paced environments and remain calm under pressure
Solution-driven team player
Effective verbal and written communication skills

Job Duties

Adhere to the event checklist and ensure all tasks are completed according to schedule
Maintain a flexible schedule, reporting for day or night shifts on time
Familiarize yourself with event details outlined in Banquet Event Orders (BEOs) and follow instructions from management
Prepare and submit requisition forms for necessary equipment and supplies
Communicate effectively with banquet team members using designated communication forms to ensure smooth event operations
Coordinate and assist in event setup and breakdown in an organized and efficient manner, following BEOs closely
Implement event steps-of-service and delegate staff tasks accordingly based on managerial instructions
Supervise and direct event staff, ensuring they carry out assigned duties effectively
Adhere to quality standards, departmental policies, and procedures at all times
Engage with party hosts in a friendly and accommodating manner
Communicate effectively with Front of House and Back of House managers to address special requests and resolve issues promptly
Complete assigned side work and support new server training as needed
Provide detailed post-event documentation, highlighting any areas for improvement, and reconcile consumption reports