Banquet Captain

Spokane, WA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $22.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Training and Development

Job Description

Spokane Tribe Resort & Casino is a premier entertainment and hospitality establishment known for offering a comprehensive resort experience including gaming, dining, and event hosting within a vibrant and culturally enriched environment. Nestled in the scenic region of Spokane, this resort and casino facility combines luxury accommodations with exciting gaming options, fine dining, and diverse event spaces. The resort is committed to providing exceptional service to its guests, emphasizing a welcoming atmosphere that honors the heritage and vision of the Spokane Tribe. The Spokane Tribe Resort & Casino is renowned not only for its entertainment but also for fostering a mission-driven, value-focused workplace culture that promotes growth, teamwork, and outstanding guest experiences. They are hiring for a Full-Time Banquet Captain position, which plays a pivotal role in ensuring the delivery of superior food and beverage services during various banquet functions and special events hosted at the resort. The Banquet Captain is a key leader within the food and beverage department, responsible for the smooth execution and coordination of banquet services. This includes overseeing the setup and teardown of event spaces, managing a staff of up to 10 people, and ensuring that all guests receive professional and timely services throughout the events. The role requires close collaboration with kitchen staff to maintain high standards of food presentation and quality. In addition, the Banquet Captain must uphold the resort’s mission, vision, and values by fostering a positive work environment and promoting harmonious interactions between guests, team members, and management. Candidates must be at least 21 years old and possess supervisory experience in large, dynamic food and beverage operations, ideally with exposure to fine dining settings. Required certifications include a valid Washington State Health Card or Food Handlers Permit and MAST certification. Technical competencies such as computer proficiency in Microsoft Office and P.O.S. systems are essential, alongside strong communication skills and the ability to mentor and train diverse teams. This full-time position offers a rewarding opportunity to work within a vibrant and high-volume catering operation, contributing directly to creating memorable guest experiences in an esteemed resort environment.

Job Requirements

High school diploma or GED equivalent preferred
must be 21 years of age or older
minimum of one year experience in supervisory or managerial position within a large multi-faceted food and beverage department
supervisory experience must include managing a staff of up to 10
experience running multiple functions simultaneously
overseeing functions of up to 250+ guests
at least two years experience in various roles within a high-volume banquet/catering operation
one year fine dining service experience required
obtain and maintain a valid WA State Health Card/Food Handlers Permit
obtain and maintain a valid MAST certification

Job Qualifications

High school diploma or GED equivalent preferred
minimum of one year experience in a supervisory or managerial position within a large multi-faceted food and beverage department
supervisory experience must include maintaining a staff of up to 10, running multiple functions simultaneously, and overseeing functions of up to 250+ guests
at least two years experience working in a variety of capacities within a high-volume banquet/catering operation with one year of fine dining service required
obtain and maintain a valid WA State Health Card/Food Handlers Permit
obtain and maintain a valid MAST certification
demonstrate excellent communication skills both oral and written
read, write and speak English fluently
demonstrate advanced knowledge of special menu items, food preparation and presentation, presentation of wines and liquor
advanced knowledge of all room set-ups, table set-ups, and catering procedures
exhibit advanced skills using computer software, MS Office Suite and P.O.S. or register systems
demonstrate ability to present etiquette in table setting and service
demonstrate ability to train and mentor diverse staff
demonstrate ability to work well with subordinates and management
demonstrate ability to work with and maintain confidential materials and information
exhibit working knowledge of health & safety standards, and safety regulations as required

Job Duties

Practice, support, and promote the mission, vision, and values of Spokane Tribe Resort & Casino
meet with all conveners at the beginning of all functions
ensure the smooth, professional operation of the banquet functions
promote positive guest relations and handle complaints and suggestions
work closely with the kitchen to ensure food quality and presentation standards
responsible for the organization of the staff and the timelines of food and beverage service
perform administrative tasks including receipts, special events planning, and rental equipment ordering
communicate with clients and staff in a professional manner
collect payment for banquet room functions
ensure proper and timely set-up and teardown, and perform final walk-through of the rooms
create, maintain, and facilitate a positive work environment
smile and engage guests and team members with a positive professional demeanor
perform other duties as assigned