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BAKERY/DEPT LEADER

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.00 - $21.75
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
sick pay
Employee assistance program
Tuition Reimbursement
associate discounts
flexible scheduling

Job Description

Kroger is a renowned grocery company with a rich history dating back to its humble beginnings as a tiny Cincinnati grocery store over a century ago. Today, Kroger proudly stands as the nation’s largest grocer, operating nearly 2,800 stores across 35 states under 28 different brand names. This expansive network allows Kroger to serve millions of customers, making it a leader in the retail grocery industry. As America’s grocer, Kroger is devoted to bringing together diverse teams that share a passion for food, community, and exceptional service. Their mission, encapsulated by the phrase "To Feed the Human Spirit," drives every aspect of the company’s work culture and customer interactions. Kroger is committed to innovation, continuous improvement, and creating meaningful experiences for customers, employees, and communities alike.

The Bakery Department Manager role is pivotal within Kroger’s store operations, focusing on delivering an outstanding customer experience through the company’s Customer 1st strategy. This management position is tasked with overseeing the entire Bakery department, ensuring it operates efficiently while maintaining the highest quality standards. The role requires a leader who exemplifies Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety, setting the tone for the associates they supervise. The Bakery Manager is responsible for creating a safe and clean environment that encourages customer loyalty and repeat business. They play a critical part in achieving sales and profit goals for the department, managing budgets, controlling expenses, and monitoring quality assurance standards to ensure all products meet company expectations.

Beyond operational responsibilities, this role is defined by its commitment to fostering a strong team culture. The Bakery Manager promotes teamwork and communication among associates, helping them develop professionally and meet performance goals. They handle scheduling to ensure adequate staffing during peak business hours and oversee the training and continuous development of bakery staff. Customer interaction is a key focus, with the manager ensuring associates are knowledgeable about bakery products, actively engaging customers with recommendations and samples, and responding to customer needs promptly and courteously.

The role also involves compliance with all local, state, and federal laws, particularly concerning food safety regulations. The Bakery Manager enforces strict adherence to hygiene protocols, correct food handling practices, and equipment maintenance standards. Safety is paramount, with ongoing reinforcement of safety programs to mitigate risks within the department. The manager is responsible for maintaining accurate records of food temperatures, inventory counts, and financial performance, working closely with store management to align the Bakery department’s goals with the overall store strategy.

Kroger offers a comprehensive benefits package designed to support the holistic well-being of its associates, including physical, emotional, and financial health. Employees can access affordable medical, dental, vision, and prescription coverage through company plans. Flexible scheduling options provide associates with work-life balance, complemented by paid time off including holidays and sick leave. Emotional support services are available via an Employee Assistance Program, while financial coaching resources assist associates in managing their personal finances. Kroger also offers valuable discounts on various purchases and an impressive tuition reimbursement program, providing up to $21,000 for continuing education over the course of an associate’s career. Career advancement opportunities abound through extensive training programs and diverse career pathways, making Kroger an employer committed to nurturing talent and supporting long-term professional growth. This Bakery Department Manager position represents a fresh opportunity to join a purpose-driven company where potential is unlimited, whether seeking part-time roles or long-term career paths.

Job Requirements

  • High school education or equivalent
  • Management experience
  • Bakery experience
  • Effective communication skills
  • Knowledge of basic math
  • Ability to handle stressful situations
  • Current food handlers permit once employed

Job Qualifications

  • Effective communication skills
  • Knowledge of basic math
  • Ability to handle stressful situations
  • Current food handlers permit once employed
  • High school education or equivalent
  • Management experience
  • Bakery experience

Job Duties

  • Promote trust and respect among associates while communicating company, department, and job specific information
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Establish performance goals for department and empower associates to meet or exceed targets
  • Develop adequate scheduling to manage customer volume throughout hours of operation
  • Train and develop associates on performance of their job and participate in the performance appraisal process
  • Adhere to all local, state and federal laws, and company guidelines
  • Create an environment that enables customers to feel welcome, important and appreciated
  • Inform customers of bakery specials and recommend bakery items to them to ensure they get the products they want and need
  • Gain and maintain knowledge of products sold within the department
  • Prepare bakery items per customer requests using proper bakery equipment and offer product samples to help customers discover new items or products they inquire about
  • Provide customers with fresh products the correct portion size to prevent shrink
  • Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
  • Partner with store management to develop and implement a department business plan to achieve desired results
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor
  • Stay current with present, future, seasonal and special ads and inform associates of the same
  • Monitor and control expenses for the department
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
  • Schedule routine price changes by updating shelf tags and promotional signs
  • Plan, organize and supervise the inventory process
  • Adhere to all food safety regulations and guidelines: prepare foods according to cooking instructions
  • ensure proper temperatures of food, cases and coolers are maintained and recorded
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Job Criteria

Experience

Mid Level (3-7 years)


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