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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $10.75 - $14.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Paid Time Off
Holiday pay
sick pay
Employee assistance program
Tuition Reimbursement
associate discounts
flexible scheduling
career training programs
Job Description
Kroger, rooted in the heart of Cincinnati more than a century ago, has evolved into the nation’s largest grocery retailer, boasting nearly 2,800 stores across 35 states under 28 unique banners. As America's grocer, Kroger takes pride in uniting diverse teams passionate about food and community with a shared mission: to Feed the Human Spirit. This deeply ingrained purpose drives Kroger's commitment to providing exceptional products and unforgettable experiences for its customers and associates alike. With a rich history of innovation and an unwavering focus on customer satisfaction, Kroger continues to set industry standards in quality, service, and sustainability. At... Show More
Job Requirements
- Customer service skills
- effective communication skills
- knowledge of basic math
- ability to obtain current food handler’s permit once employed
- ability to work cooperatively in high-paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary
- must be able to perform the essential functions of this position with or without reasonable accommodation
Job Qualifications
- Customer service skills
- effective communication skills
- knowledge of basic math
- ability to obtain a food handler’s permit
- previous customer service experience preferred
- bakery or deli experience helpful
- retail experience beneficial
- ability to work cooperatively in a fast-paced environment
- good conflict management skills
- honest and integrity-driven
- ability to follow directions and seek assistance
- supportive of diverse customers including minors, individuals with special needs, and older adults
Job Duties
- Create an outstanding customer experience through exceptional service
- establish and maintain a safe and clean environment that encourages our customers to return
- assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards
- embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
- demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others
- prepare items per customer requests using proper bakery equipment
- offer product samples to help customers discover new items or products
- inform customers of bakery and/or deli specials
- provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- recommend deli or bakery items to customers to ensure they get the products they want and need
- use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines
- prepare foods according to the food temperature logs and follow cooking instructions
- measure, prepare and mix ingredients according to recipe, using kitchen utensils and equipment
- package, label and inventory ingredients and merchandise
- check product quality to ensure freshness and review sell by dates
- properly use kitchen equipment such as stove, computerized scale, fryer, steamer, and robot coupe
- label, stock and inventory department merchandise
- report product ordering and shipping discrepancies to the department manager
- understand the store's layout to locate products when requested by customers
- stay current with present, future, seasonal and special ads
- maintain knowledge of products sold within the department to respond to customer questions and make suggestions
- monitor inventory and stocking conditions
- ensure proper temperatures in cases and coolers are maintained and temperature logs are accurate
- promote trust and respect among associates
- create a welcoming environment for customers by answering questions about products
- adhere to all food safety regulations and guidelines
- comply with safety procedures and identify unsafe conditions
- practice preventive maintenance by inspecting equipment and notifying the manager of repair needs
- notify management of any customer or employee accidents
- work cooperatively in high-paced and stressful environment
- manage conflict reasonably and cooperatively
- act with honesty and integrity
- follow directions and seek assistance when necessary
- provide support to minors, individuals with special needs, and older adults
- perform essential functions with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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