Bakery/Coffee Shop Lead

Metropolitan Market is a respected specialty grocery store based in Seattle, Washington, known for its commitment to quality, exceptional customer service, and offering a variety of gourmet and fresh food products. The company prides itself on creating a welcoming shopping environment where customers can find not only pantry staples but also unique and premium items curated with care. Being a dedicated employer, Metropolitan Market promotes a positive workplace culture that values teamwork, diversity, and professional growth for its employees. The store is committed to providing comprehensive benefits and opportunities to those who join its team, emphasizing work-life balance and career development.

The Bakery/Coffee Shop Lead position at Metropolitan Market in Uptown, Seattle, is a pivotal role that requires a leader who exemplifies outstanding customer service and operational excellence. This role involves leading by example and training the Bakery/Coffee Shop team to consistently meet and exceed guest expectations. The department is known for engaging directly with customers through fast and friendly order fulfillment and for offering fresh, high-quality bakery and coffee products. The person in this role will be responsible for maintaining a clean, well-stocked, and welcoming self-serve area, ensuring that all products are presented attractively and meet stringent quality standards.

The Bakery/Coffee Shop Lead is expected to demonstrate genuine enthusiasm and sincere guest interaction skills, customizing service to individual customer needs to build rapport. They will maintain current and thorough knowledge of bakery items, coffee products, and emerging trends to effectively answer customer questions and provide product recommendations. Operational responsibilities include overseeing merchandising, managing displays and pricing, and collaborating closely with assistant team leaders on order quantities and cost control. The lead also manages vendor relations at the store level and assists with inventory management, including quarterly physical counts, to ensure accuracy and product availability.

Ideal candidates should have a high degree of self-motivation and problem-solving skills, with the ability to work well in a diverse team environment. They must be adept at multitasking, prioritizing responsibilities, and maintaining excellent organizational and time management skills under pressure. Excellent interpersonal and oral communication abilities are essential, alongside comprehensive food and coffee knowledge, including ingredients, preparation methods, and culinary terminology. Familiarity with food safety standards such as HACCP and Department of Health regulations is highly valued.

The position offers competitive pay ranging from $21.90 to $27.15 per hour, reflecting the importance of the role and the qualifications required. Metropolitan Market supports its team members with a variety of benefits designed to promote health, financial security, and personal development. These advantages make working at Metropolitan Market a highly attractive option for those seeking a fulfilling career in the specialty food and retail industry.