BAKERY/CERTIFIED CAKE DECORATOR

This opportunity is with a well-established retail company known for its dedication to exceptional customer service and quality products. The company operates a bakery department within its stores, offering a variety of freshly baked goods including custom-decorated cakes, pastries, and cookies. The company prides itself on maintaining a welcoming environment where customers feel valued and appreciated, supported by committed staff who uphold core values such as respect, honesty, integrity, diversity, inclusion, and safety. This position is integral to the company's retail bakery team, focusing on delivering an outstanding customer experience through exceptional service and product quality. The bakery specialist plays a vital role in creating an inviting atmosphere, ensuring the bakery department meets sales and profit goals, and maintaining high standards of cleanliness and safety.

The role involves assisting the department manager to achieve sales targets and monitor quality assurance standards within the department. Essential to the position is the ability to create an environment that encourages customers to return by providing helpful, friendly service and knowledgeable product recommendations. The bakery specialist will be responsible for preparing bakery items, including wedding cakes, decorating various baked goods, checking product freshness, and managing inventory to ensure the department is well stocked and organized. This position demands a hands-on approach to evaluate product quality, demonstrate strong communication skills, and effectively handle stressful situations that may arise during busy retail hours.

Key responsibilities also include maintaining compliance with all health and safety regulations, adhering to company policies around merchandising, customer service, labor control, loss prevention, and food safety. The specialist must be vigilant in reinforcing safety programs by identifying unsafe conditions and reporting any safety risks or illegal activity to management. The role also requires preventive maintenance practices to ensure bakery equipment is inspected regularly and any issues are addressed promptly.

The ideal candidate will have prior experience in bakery or cake decorating, retail experience, and a strong ability to communicate effectively with customers and team members. A certification in cake decorating is required after employment begins, ensuring the bakery team maintains high standards of creativity and craftsmanship. Additional qualifications such as proficiency in a second language are desired to enhance communication with a diverse customer base. This customer-focused position offers a dynamic work environment where commitment to quality and safety is essential, and employees play a crucial role in delivering the company's promise of exceptional service and product excellence.