BAKERY/BAKER

Green Bay, WI, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

Employee assistance program

Job Description

This role is for a Food Service Associate position within a reputable retail grocery company known for its commitment to providing an exceptional customer experience and quality products. The establishment is a prominent grocery retailer that focuses on delivering outstanding service in various departments, including bakery and prepared foods. This company fosters an inclusive culture and is dedicated to upholding values such as respect, honesty, integrity, diversity, inclusion, and safety in its workplace environment. Emphasizing a Customer 1st strategy, the organization prioritizes creating a welcoming and safe atmosphere where customers feel valued and encouraged to return.

The Food Service Associate position is designed to support the department manager by assisting in achieving sales and profit goals while maintaining quality assurance standards. The associate plays a critical role in fostering a positive environment where customers receive top-tier service through knowledgeable and attentive staff. This position requires active engagement with customers, including answering inquiries about products, making suggestions, and promoting bakery specials. The associate also prepares bakery items using proper equipment, offers product samples, and ensures products meet freshness and quality standards. A key element of the role includes adhering to food safety regulations and maintaining safe and clean working conditions. This position offers an opportunity to work in a dynamic environment where teamwork, customer satisfaction, and operational excellence are highly valued.

Employees in this role are expected to demonstrate company core values and ensure compliance with safety programs. Responsibilities include managing food preparation, inventory, equipment maintenance, and reporting any discrepancies or safety concerns to management. The role also encourages bilingual communication skills as a plus to better serve diverse customers. Overall, this role is essential for enhancing the customer's shopping experience and contributing to the department's success through exceptional service, product knowledge, and adherence to safety and quality standards.

Job Requirements

Ability to handle stressful situations
Effective communication skills
Knowledge of basic math
Current food handlers permit once employed

Job Qualifications

Bakery experience
Retail experience
Second language speaking, reading and/or writing

Job Duties

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Prepare bakery items per customer requests using proper bakery equipment
Offer product samples to help customers discover new items or products they inquire about
Inform customers of bakery specials
Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
Recommend bakery items to customers to ensure they get the products they want and need
Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines
Prepare foods according to the food temperature logs and follow cooking instructions
Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
Adequately prepare, package, label and inventory ingredients in merchandise
Check product quality to ensure freshness
Review "sell by" dates and take appropriate action
Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Display a positive attitude
Understand the store's layout and be able to locate products when requested by customer
Stay current with present, future, seasonal and special ads
Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
Adhere to all food safety regulations and guidelines
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Must be able to perform the essential functions of this position with or without reasonable accommodation