Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Flexible work schedule
Free non-slip shoes
Birthday month pto
Company holidays off
Medical insurance
Dental Insurance
Vision Insurance
vacation
401k
FSA
Pet rescue reimbursement
Pet insurance
generous discounts
Job Description
SusieCakes is a beloved bakery that specializes in crafting old-fashioned, sentimental dessert favorites that many customers fondly remember from their childhood. Known for its warm, neighborhood bakery atmosphere, SusieCakes prides itself on baking all its cakes, cupcakes, cookies, pies, and bars from scratch on-site daily, using only the freshest and finest ingredients. The bakery is well recognized for its signature Celebration Cake, a favorite dessert that is a staple on tens of thousands of birthday tables. SusieCakes creates a unique blend of nostalgia and modern charm, fostering a welcoming environment for its guests and community alike. The bakery's dedication to connecting through celebration drives its daily operations and interactions, making it a special place not only for its treats but also for the experiences it offers.
The Guest Service Team Leader role at SusieCakes is a vital position responsible for overseeing the overall guest experience during their shift. This role requires a hands-on approach to maintaining service quality standards by ensuring that all team members deliver premium guest service and treat each customer like a VIP. The team leader is instrumental in fostering a positive and lively bakery environment filled with friendly staff who possess a natural hospitality instinct. This position demands strong communication skills as the leader relays important product offerings, company initiatives, and updates to the team. Additionally, the Guest Service Team Leader works closely with the culinary team to drive product sales and enhance the guest experience beyond expectations. Operational responsibilities include managing daily communication logs, overseeing meal breaks, and ensuring compliance with food safety and COVID procedures. The role offers a flexible work schedule along with a generous benefits package including medical, dental, and vision insurance, paid time off, and employee discounts on delicious desserts. This leadership position is perfect for individuals passionate about excellent customer service in a bustling bakery setting who want to create memorable experiences for guests while fostering a supportive team culture.
The Guest Service Team Leader role at SusieCakes is a vital position responsible for overseeing the overall guest experience during their shift. This role requires a hands-on approach to maintaining service quality standards by ensuring that all team members deliver premium guest service and treat each customer like a VIP. The team leader is instrumental in fostering a positive and lively bakery environment filled with friendly staff who possess a natural hospitality instinct. This position demands strong communication skills as the leader relays important product offerings, company initiatives, and updates to the team. Additionally, the Guest Service Team Leader works closely with the culinary team to drive product sales and enhance the guest experience beyond expectations. Operational responsibilities include managing daily communication logs, overseeing meal breaks, and ensuring compliance with food safety and COVID procedures. The role offers a flexible work schedule along with a generous benefits package including medical, dental, and vision insurance, paid time off, and employee discounts on delicious desserts. This leadership position is perfect for individuals passionate about excellent customer service in a bustling bakery setting who want to create memorable experiences for guests while fostering a supportive team culture.
Job Requirements
- High school diploma or GED required
- Two years of experience in customer service environment preferred
- Previous quick service food handling experience in hospitality or food and beverage industry a plus
- Excellent verbal and written communication skills
- Ability to adapt to a flexible schedule according to business needs
- Must have reliable transportation
- Ability to work flexible hours, including weekends and holidays, as needed
- Frequent walking, kneeling, bending and reaching overhead
- Able to stand for extended periods of time
- Must be able to lift, move and carry up to 50 pounds
Job Qualifications
- Two years of experience in a customer service environment preferred
- Previous quick service food handling experience in hospitality or food and beverage industry a plus
- Excellent verbal and written communication skills
- Ability to adapt to a flexible schedule according to business needs
- Must have reliable transportation
- Associates or Bachelors degree with focus in Business or Hospitality preferred
- High school diploma or GED required
- Must be able to speak, read, and write English
Job Duties
- Ensure positive guest and team member experience
- Respond and address guests who are dissatisfied with service and or product
- Communicate to the team product offerings, new company initiatives and general updates about the bakery
- Drive product sales by creating a strong partnership with the culinary team to make sure the guest experience is above expectations
- Manage daily communication log, meal breaks, food safety and COVID procedures
- Maintain service quality standards during shifts
- Treat each guest as a VIP
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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