Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $11.75 - $15.25
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Work Schedule

Standard Hours
Flexible
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Benefits

Competitive wages
Employee Discounts
Training and development opportunities
flexible scheduling
Paid Time Off
Health Insurance
Team-oriented environment

Job Description

Tim Hortons is a renowned Canadian multinational fast food restaurant known primarily for its coffee and baked goods. Founded in 1964, the company has grown to become one of the most recognized brands in the quick-service restaurant industry, with thousands of locations across North America and beyond. Tim Hortons is dedicated to providing high-quality products with exceptional customer service in a welcoming environment. The brand is committed to innovation, quality control, and community involvement, making it a popular choice among customers of all ages. Working at Tim Hortons offers employees the opportunity to develop skills in a fast-paced environment and to be part of a respected brand with a strong customer focus.

The role of Baker within the Tim Hortons Baking Program is crucial to maintaining the brand’s promise of fresh and delicious products. The Baker is responsible for following the guaranteed Always Fresh procedures, ensuring that all products are always fresh and meet strict quality standards. This position demands attention to detail, adherence to shelf life standards, and the ability to produce baked goods efficiently while minimizing waste. The Baker plays a key role in enhancing the customer experience by maintaining appealing product displays and ensuring a consistent supply of baked goods that meet the minimum quantity and variety requirements.

In addition to product preparation, the Baker supports restaurant operations by managing inventory, preparing products according to operational standards, and maintaining cleanliness and organization in the production area. Tim Hortons Bakers are expected to work closely with both the kitchen and front-of-house teams to deliver timely and friendly customer service, whether in the restaurant or via the drive-thru. This position also requires compliance with all health and safety regulations, including proper sanitation practices and the use of personal protective equipment.

Tim Hortons values employees who demonstrate a positive attitude, effective communication skills, and a commitment to quality and safety. The Baker role is ideal for individuals who enjoy working in a dynamic team environment and are passionate about food quality and customer satisfaction. This role typically requires applicants to be at least 16 years of age, making it an accessible entry-level position for those seeking employment in the food service industry. While specific salary information is not detailed here, Tim Hortons offers competitive wages in line with industry standards and opportunities for career growth and development within the company.

Job Requirements

  • Must be 16 years of age or older
  • ability to stand for extended periods
  • able to work shifts including weekends and holidays
  • basic reading and writing skills
  • commitment to follow health and safety procedures
  • ability to lift moderate weights
  • availability to work in a fast-paced environment

Job Qualifications

  • Ability to follow procedures and standards
  • good communication skills
  • customer service oriented
  • basic math skills
  • ability to work efficiently in a fast-paced environment
  • ability to work well in a team
  • attention to detail
  • willingness to learn and adapt to company policies
  • knowledge of food safety and sanitation practices is an asset

Job Duties

  • Follow the guaranteed Always Fresh procedure
  • adhere to product shelf life standards
  • deliver consistent and outstanding customer service
  • maintain appealing product showcases with minimum quantity and variety
  • enhance customer service through friendly attitude and attentive behavior
  • support speed of service targets by working quickly and efficiently
  • promptly execute service recovery for any customer concerns
  • follow all operations standards for product preparation and equipment usage
  • monitor fridge and freezer inventory and submit orders
  • prepare products minimizing food waste and record production and waste
  • respond to showcase and product needs from restaurant front
  • assist in serving guests
  • regularly take and record temperatures of products and equipment
  • clean and maintain the production area
  • follow all restaurant policies and procedures
  • maintain a clean environment through regular cleanup and organization
  • follow proper hand washing and sanitation guidelines
  • comply with occupational health and safety legislation
  • follow safe work practices and procedures
  • use personal protective equipment as required
  • report all injuries, illnesses, accidents, and unsafe conditions
  • avoid operating equipment in a manner that endangers others

Job Criteria

Experience

Entry Level (1-2 years)


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