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Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
employee recognition programs

Job Description

Hy-Vee is a well-established, employee-owned supermarket chain known for its commitment to customer service and quality products. Operating over 280 stores across the Midwest, Hy-Vee prides itself on a culture that values teamwork, integrity, and innovation. With a customer-centric approach, the company promises "a helpful smile in every aisle," which reflects the dedication and positive attitude of its workforce. This commitment to excellence permeates every aspect of the organization, making Hy-Vee not only a premier grocery destination but also a great place to work. The bakery department at Hy-Vee plays a vital role in enhancing the customer shopping experience by... Show More

Job Requirements

  • Must be 18 or older
  • High school diploma or equivalent
  • Over six months up to one year of similar or related experience preferred
  • Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently
  • Ability to perform physical activities including stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions
  • Successful completion of a pre-employment drug screen
  • Willingness to adhere to company policies, personal hygiene, and dress guidelines
  • Ability to work in temperature extremes and exposure to flour, noise, dampness, vibrations, and cleaning chemicals

Job Qualifications

  • High school diploma or equivalent
  • Over six months up to one year of similar or related baking experience preferred
  • Ability to solve practical problems with limited standardization
  • Proficient in arithmetic calculations involving fractions, decimals, and percentages
  • Strong interpersonal skills to guide people and provide basic direction
  • Demonstrated customer service skills
  • Ability to work in a fast-paced environment
  • Knowledge of proper sanitation and safety procedures

Job Duties

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
  • Makes an effort to learn customers’ names and to address them by name whenever possible
  • Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
  • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
  • Checks orders for the day and sets up a timeline and production schedule
  • Prepares make up, bakes, and fries all department products as needed
  • Reviews the status and appearance of product for freshness and pulls by stale date
  • Invoices and puts away product as instructed by the department manager
  • Anticipates product needs, not only for the current day but subsequent days
  • Inspects incoming products quality and quantity, e.g. mispicks
  • Understands the use and issues related to bakery equipment and follows up on potential maintenance issues
  • Checks signage for correct labels on ad items
  • Reviews department for potential safety issues, e.g. hot racks or knobs in hot water
  • Operates as a lead with bakery clerks
  • Prioritizes orders as per customer and department manager request
  • checks orders (not only special orders, but future orders for the day)
  • Proofs necessary items
  • Pulls product from the freezer or the cooler
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress
  • Adheres to company policies and individual store guidelines
  • Reports to work when scheduled and on time

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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