
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.00 - $14.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
Job Description
Tim Hortons is a renowned international fast-food restaurant chain, widely recognized for its quality coffee and baked goods. With a rich history and a strong commitment to customer satisfaction, Tim Hortons has established itself as a beloved brand in the quick-service restaurant industry. The company operates numerous locations across various regions, focusing on fast, friendly, and consistent service. Its baking program plays a crucial role in maintaining the freshness and quality of its bakery items, integral to the brand's promise to its customers. The bakery team is dedicated to preparing a range of delicious baked goods, from fresh muffins and cookies to breads and timbits, ensuring that every product meets the high standards set by the company. Tim Hortons emphasizes food safety, proper production methods, and excellent customer service, which are all vital components of its bakery operations. Employees are trained under the Always Fresh procedure to guarantee product freshness and accuracy, contributing to an excellent guest experience.
The Baker role within the Tim Hortons Baking Program is designed for individuals who take pride in producing high-quality bakery products and delivering excellent service. This position requires a strong attention to detail and adherence to strict operational standards, including shelf life and product quality guidelines. The baker is responsible for following precise baking procedures, maintaining cleanliness, and upholding health and safety standards at all times. This role also involves interactive customer service elements, requiring the baker to support frontline staff during busy periods and provide a welcoming atmosphere for guests. Additionally, the baker must be efficient in inventory monitoring and waste management to optimize production and minimize loss. Tim Hortons fosters a collaborative environment where team members work swiftly and effectively to meet speed-of-service targets. The position is suitable for entry-level candidates who are at least 16 years old, offering an excellent opportunity for those looking to develop their skills in the food service industry. Tim Hortons provides a structured training program and a supportive workplace culture that values employee growth and food safety. Those joining the team will gain valuable experience in a fast-paced, customer-focused environment, contributing to the delivery of fresh, high-quality baked goods that loyal customers expect from Tim Hortons. This role is ideal for individuals who enjoy working independently and as part of a team, who have a friendly attitude, and who are eager to learn and uphold the company’s standards for quality and service.
The Baker role within the Tim Hortons Baking Program is designed for individuals who take pride in producing high-quality bakery products and delivering excellent service. This position requires a strong attention to detail and adherence to strict operational standards, including shelf life and product quality guidelines. The baker is responsible for following precise baking procedures, maintaining cleanliness, and upholding health and safety standards at all times. This role also involves interactive customer service elements, requiring the baker to support frontline staff during busy periods and provide a welcoming atmosphere for guests. Additionally, the baker must be efficient in inventory monitoring and waste management to optimize production and minimize loss. Tim Hortons fosters a collaborative environment where team members work swiftly and effectively to meet speed-of-service targets. The position is suitable for entry-level candidates who are at least 16 years old, offering an excellent opportunity for those looking to develop their skills in the food service industry. Tim Hortons provides a structured training program and a supportive workplace culture that values employee growth and food safety. Those joining the team will gain valuable experience in a fast-paced, customer-focused environment, contributing to the delivery of fresh, high-quality baked goods that loyal customers expect from Tim Hortons. This role is ideal for individuals who enjoy working independently and as part of a team, who have a friendly attitude, and who are eager to learn and uphold the company’s standards for quality and service.
Job Requirements
- Must be 16 years of age or older
- ability to follow detailed baking procedures
- ability to work flexible hours including weekends and holidays
- physical ability to stand for extended periods and perform repetitive tasks
- willingness to adhere to health and safety guidelines
- ability to communicate effectively with team and customers
- basic literacy and numeracy skills
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in baking or food preparation is an asset
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- attention to detail and quality
- basic math skills for inventory and production tracking
- willingness to follow instructions and company procedures
- friendly and customer-oriented demeanor
- ability to work as part of a team and independently
- knowledge of food safety practices is an advantage
Job Duties
- Follow Always Fresh procedure to ensure products are fresh and accurate
- adhere to product shelf life standards
- deliver consistent customer service by maintaining appealing showcases with proper product variety and quantity
- enhance customer service experience through friendly attitude and S.E.T. principles: Smile, Eye contact, Thank you
- support speed of service targets by working quickly and efficiently
- promptly execute service recovery for customer concerns or complaints
- listen carefully and apologize for customer service issues
- follow all operations standards and guidelines for product preparation and equipment operation
- monitor fridge and freezer inventory and submit orders
- prepare products minimizing food waste and record production and waste
- respond to showcase and product needs from restaurant front
- assist in serving guests when necessary
- regularly take and log product and equipment temperatures
- clean and maintain production areas
- follow all restaurant policies, procedures and standards
- support clean environment through regular cleaning, organization and stocking
- follow proper hand washing and sanitation procedures
- work in compliance with health and safety legislation
- understand and follow safe work practices and use protective equipment
- report injuries, illnesses, unsafe conditions and incidents
- avoid unsafe operation of equipment or work practices that endanger safety
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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