Baker

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

training programs

Career Development

Job Description

Hy-Vee is a well-established supermarket chain known for its commitment to customer service and community involvement. Operating across multiple states, Hy-Vee prides itself on delivering a quality shopping experience with a friendly and helpful staff. The company emphasizes the importance of its workforce, promising a "helpful smile in every aisle," which is a testament to the engaged and committed team that supports both customers and one another daily.

The role of a Baker at Hy-Vee is a vital position within the Bakery Department, responsible for preparing fresh baked goods to meet customer orders and replenish store displays. This is a non-exempt, hourly position that demands a robust blend of technical baking skills and customer service excellence. A Baker at Hy-Vee not only crafts delicious products but also plays a critical role in maintaining the positive image of the company by delivering courteous, friendly, and efficient service. The role directly supports the customer experience by ensuring fresh, quality bakery products are available while also engaging with shoppers with a welcoming attitude.

This position reports to various managerial personnel including the District Store Director, Store Manager, Assistant Managers, and specifically the Bakery Department Manager. In addition to baking responsibilities, the Baker acts as a lead to bakery clerks and oversees important tasks such as scheduling, supply ordering, and safety compliance within the bakery. The position requires multi-tasking between baking duties, order processing, customer interactions, and equipment maintenance checks. Hy-Vee encourages continuous growth mindset, professionalism, and a customer-focused approach, making this role ideal for individuals who enjoy a fast-paced work environment and thrive with a results-oriented attitude.

Working as a Baker at Hy-Vee requires physical stamina due to frequent exertion of moving heavy objects and performing various physical activities like stooping, crouching, and repetitive motions. The work environment includes exposure to flour, noise, temperature extremes, and some cleaning chemicals, reflecting the nature of a busy, commercial bakery.

In summary, this role is an excellent opportunity for those passionate about baking and providing exceptional service in a supportive and dynamic retail setting. Hy-Vee offers an environment that values teamwork, customer interaction, and skill development, making it a rewarding career choice for bakers looking to grow within a reputable grocery brand.

Job Requirements

High school diploma or equivalent
over six months up to one year of related experience
ability to solve practical problems with limited standardization
ability to do arithmetic calculations involving fractions, decimals, and percentages
able to copy data, interview for basic information, guide people and provide basic direction
physical ability to exert up to 50 pounds occasionally and up to 20 pounds frequently
visual acuity from more than 20 inches and less than 20 feet with or without correction
capable of stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions
ability to work in a fast-paced environment with exposure to flour, noise, temperature extremes, dampness, vibrations, equipment hazards, and cleaning chemicals

Job Qualifications

High school or equivalent experience
over six months up to one year of similar or related experience
department training helpful

Job Duties

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
makes an effort to learn customers’ names and to address them by name whenever possible
assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
checks orders for the day and sets up a timeline and production schedule
prepares make up, bakes, and fries all department products as needed
reviews the status and appearance of product for freshness and pulls by stale date
invoices and puts away product as instructed by the department manager
anticipates product needs, not only for the current day but subsequent days
inspects incoming products quality and quantity, e.g. mispicks
understands the use and issues related to bakery equipment and follows up on potential maintenance issues
checks signage for correct labels on ad items
reviews department for potential safety issues, e.g. hot racks or knobs in hot water
operates as a lead with bakery clerks
prioritizes orders as per customer and department manager request
checks orders (not only special orders, but future orders for the day)
proofs necessary items
pulls product from the freezer or the cooler
understands and practices proper sanitation procedures and ensures the work area is always clean and neat
maintains strict adherence to department and company guidelines related to personal hygiene and dress
adheres to company policies and individual store guidelines
reports to work when scheduled and on time