
Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Standard Hours
Job Description
Hy-Vee is a reputable employee-owned chain of supermarkets known for a strong commitment to customer service, quality products, and a supportive work environment. With over 245 stores across the Midwest, Hy-Vee emphasizes community involvement and a culture that values the people who shop and work there. Their dedication is reflected in their motto "a helpful smile in every aisle," promoting a positive customer experience achieved through an engaged and committed workforce. As a prominent player in grocery retail, Hy-Vee offers a broad range of grocery items, including fresh produce, bakery goods, meat, and pharmacy services, creating a one-stop shopping destination for families and individuals alike.
The Baker position within Hy-Vee's Bakery Department is a vital role focused on producing bakery products for customer orders and replenishing store displays to maintain product availability and freshness. This non-exempt role requires an individual who not only excels in baking but also demonstrates excellent customer service skills to positively represent the Hy-Vee brand. Bakers play an integral part in ensuring the bakery department operates smoothly, maintaining safety standards, proper sanitation, and product quality.
In this role, a Baker will be responsible for managing day-to-day baking operations such as preparing doughs, baking, frying, proofing, and setting production schedules in alignment with customer orders and department needs. They must also assist customers by answering questions, providing product recommendations, and addressing customer needs in a friendly and professional manner. This position demands attentiveness to detail, a strong work ethic, and the ability to prioritize tasks in a fast-paced retail setting.
Hy-Vee values individuals who exhibit key competencies such as partnership, a growth mindset, results orientation, customer focus, and professionalism. The Baker position involves leadership responsibilities including operating as a lead for bakery clerks, overseeing apprentices and other bakery staff, and supporting management with tasks like ordering supplies and managing schedules. This dynamic role is suited for someone with experience or training in baking or food service along with excellent interpersonal skills.
Physical demands are significant given the nature of the work; Bakers must be able to exert up to 50 pounds of force occasionally and perform tasks requiring manual dexterity, including lifting, stooping, and handling bakery equipment safely. The working environment includes exposure to flour dust, noise, temperature variations, and cleaning agents, requiring individuals who can thrive under these conditions while maintaining safety and sanitation standards.
Employment in this role is contingent upon successful completion of a pre-employment drug screening. Hy-Vee offers a supportive workplace culture where employees are recognized as the company’s greatest strength, promising a work environment that encourages helping customers with a smile and teamwork. This position is an excellent opportunity for those seeking to grow their baking skills within a respected supermarket chain while contributing to a positive customer experience.
The Baker position within Hy-Vee's Bakery Department is a vital role focused on producing bakery products for customer orders and replenishing store displays to maintain product availability and freshness. This non-exempt role requires an individual who not only excels in baking but also demonstrates excellent customer service skills to positively represent the Hy-Vee brand. Bakers play an integral part in ensuring the bakery department operates smoothly, maintaining safety standards, proper sanitation, and product quality.
In this role, a Baker will be responsible for managing day-to-day baking operations such as preparing doughs, baking, frying, proofing, and setting production schedules in alignment with customer orders and department needs. They must also assist customers by answering questions, providing product recommendations, and addressing customer needs in a friendly and professional manner. This position demands attentiveness to detail, a strong work ethic, and the ability to prioritize tasks in a fast-paced retail setting.
Hy-Vee values individuals who exhibit key competencies such as partnership, a growth mindset, results orientation, customer focus, and professionalism. The Baker position involves leadership responsibilities including operating as a lead for bakery clerks, overseeing apprentices and other bakery staff, and supporting management with tasks like ordering supplies and managing schedules. This dynamic role is suited for someone with experience or training in baking or food service along with excellent interpersonal skills.
Physical demands are significant given the nature of the work; Bakers must be able to exert up to 50 pounds of force occasionally and perform tasks requiring manual dexterity, including lifting, stooping, and handling bakery equipment safely. The working environment includes exposure to flour dust, noise, temperature variations, and cleaning agents, requiring individuals who can thrive under these conditions while maintaining safety and sanitation standards.
Employment in this role is contingent upon successful completion of a pre-employment drug screening. Hy-Vee offers a supportive workplace culture where employees are recognized as the company’s greatest strength, promising a work environment that encourages helping customers with a smile and teamwork. This position is an excellent opportunity for those seeking to grow their baking skills within a respected supermarket chain while contributing to a positive customer experience.
Job Requirements
- Must be 18 or older
- high school diploma or equivalent
- over six months up to one year of similar or related experience
- ability to solve practical problems and interpret instructions
- ability to do arithmetic calculations involving fractions, decimals, and percentages
- able to perform physical work requiring lifting up to 50 pounds
- ability to perform physical activities such as stooping, crouching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions
- adherence to safety and sanitation standards
- willingness to undergo and pass a pre-employment drug screen
- punctual and reliable attendance
Job Qualifications
- High school diploma or equivalent
- over six months up to one year of similar or related experience in baking or food service
- strong customer service skills
- ability to solve practical problems and interpret instructions
- ability to do arithmetic calculations involving fractions, decimals, and percentages
- basic data recording and interpersonal communication skills
- knowledge of proper sanitation procedures
- ability to maintain personal hygiene and professional dress
- leadership and supervisory experience preferred
- ability to prioritize and manage multiple tasks
- familiarity with bakery equipment operation and maintenance
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
- makes an effort to learn customers’ names and to address them by name whenever possible
- assists customers by escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience
- answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- checks orders for the day and sets up a timeline and production schedule
- prepares make up, bakes, and fries all department products as needed
- reviews the status and appearance of product for freshness and pulls by stale date
- invoices and puts away product as instructed by the department manager
- anticipates product needs, not only for the current day but subsequent days
- inspects incoming products quality and quantity, e.g. mispicks
- understands the use and issues related to bakery equipment and follows up on potential maintenance issues
- checks signage for correct labels on ad items
- reviews department for potential safety issues, e.g. hot racks or knobs in hot water
- operates as a lead with bakery clerks
- prioritizes orders as per customer and department manager request
- checks orders (not only special orders, but future orders for the day)
- proofs necessary items
- pulls product from the freezer or the cooler
- understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- maintains strict adherence to department and company guidelines related to personal hygiene and dress
- adheres to company policies and individual store guidelines
- reports to work when scheduled and on time
- orders supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager
- reviews current product on the shelf, re-merchandises the shelf, and throws away or recycles outdated products
- writes the department schedule and ensures employees are at work, on time, and finds replacements when necessary, in bakery manager’s absence
- assists in other areas of store as needed
- performs other job related duties and special projects as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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