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Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Job Description
Hy-Vee is a well-established supermarket chain committed to providing exceptional customer service and high-quality products to its community. Known for its friendly and helpful staff, Hy-Vee takes pride in fostering a welcoming shopping environment for customers. The company emphasizes employee engagement and teamwork, promising a "helpful smile in every aisle," which reflects its dedication to customer satisfaction and supportive workplace culture. Hy-Vee offers a dynamic and inclusive workplace where its employees are encouraged to grow and succeed, making it a preferred employer in the retail sector. This position is non-exempt and requires applicants to be at least 18 years old.Show More
Job Requirements
- Must be 18 or older
- High school diploma or equivalent
- Over six months up to one year of similar or related experience
- Ability to do arithmetic calculations involving fractions, decimals, and percentages
- Ability to solve practical problems with a variety of variables and limited standardization
- Ability to communicate effectively and provide basic direction
- Must be physically able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently to move objects
- Must be able to perform physical activities including stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions
- Must pass a pre-employment drug screen
Job Qualifications
- High school diploma or equivalent
- Over six months up to one year of similar or related experience
- Ability to do arithmetic calculations involving fractions, decimals, and percentages
- Must have the ability to solve practical problems with a variety of variables and limited standardization
- Ability to communicate effectively and provide basic direction
- Experience in customer service
- Knowledge of bakery equipment operation
- Understanding of sanitation procedures
- Leadership skills to operate as a lead with bakery clerks
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
- Makes an effort to learn customers' names and to address them by name whenever possible
- Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- Checks orders for the day and sets up a timeline and production schedule
- Prepares make up, bakes, and fries all department products as needed
- Reviews the status and appearance of product for freshness and pulls by stale date
- Invoices and puts away product as instructed by the department manager
- Anticipates product needs, not only for the current day but subsequent days
- Inspects incoming products quality and quantity, e.g. mispicks
- Understands the use and issues related to bakery equipment and follows up on potential maintenance issues
- Checks signage for correct labels on ad items
- Reviews department for potential safety issues, e.g. hot racks or knobs in hot water
- Operates as a lead with bakery clerks
- Prioritizes orders as per customer and department manager request
- checks orders (not only special orders, but future orders for the day)
- Proofs necessary items
- Pulls product from the freezer or the cooler
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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