Job Overview
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career Development
diversity and inclusion
Job Description
Grupo Eulen is a globally recognized leader in the provision of specialized services across various sectors, including airport solutions, facility management, security, and hospitality. With a strong commitment to excellence and customer satisfaction, Grupo Eulen has cultivated a reputation for delivering high-quality services that enhance operational efficiency and customer experiences in complex environments. As an established company with a broad international presence, Grupo Eulen emphasizes inclusivity, safety, and professionalism in every aspect of its operations. The organization values diversity and is an equal opportunity employer, ensuring fair treatment for all applicants regardless of race, color, religion, gender, age, disability, or... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- ability to lift 70 pounds or more
- able to stand, squat, kneel, and walk for 70 percent or more of the scheduled work time
- ability to speak, hear, and understand English
- physical ability to relocate in emergencies
- neat and professional appearance
- must maintain customer service professionalism under pressure
Job Qualifications
- Customer service experience preferred
- ability to make clear baggage arrival announcements
- experience in handling lost, damaged, and pilfered baggage processes
- strong organizational and record-keeping skills
- ability to maintain customer service professionalism in stressful environments
- able to stand, squat, kneel, and walk 70 percent or more of the scheduled work time
- ability to lift 70 pounds or more
- excellent communication skills
- neat and professional appearance
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine the service needs of customers, assisting with baggage issues including lost, damaged, and pilfered luggage
- make baggage arrival announcements when customers arrive in the claim area, providing information and instructions
- log each flight as bags are delivered to the claim area
- update records with later-arriving bag information
- initiate files for lost, damaged, and pilfered baggage and handle irregularities associated with the internal baggage process
- monitor damage claims and make settlements
- coordinate the return of lost and/or damaged luggage to customers
- prepare bag delivery orders and arrange for delivery services or other available means
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: