Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $20.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee training programs
Uniform allowance
travel privileges
Job Description
This job opportunity is with a leading airport services provider specializing in baggage handling and customer assistance during the travel check-in process. The company is committed to delivering exceptional customer service in a fast-paced, dynamic airport environment. As an essential component of airport operations, the team ensures smooth and efficient handling of passengers' checked baggage through the use of innovative automated self-service technologies. This company prides itself on fostering a welcoming atmosphere and promoting safety, efficiency, and regulatory compliance for every traveler.
The role of Baggage Service Agent, focused on assisting customers with their baggage check-in, is crucial in helpi... Show More
The role of Baggage Service Agent, focused on assisting customers with their baggage check-in, is crucial in helpi... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Must be able to read, understand and carry out instructions in English
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must pass a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary immigration authorization
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Reliable telephone and transportation
- Possess tact to deal with various situations and clients
- Must be able to read, understand, and carry out instructions in English
- Ability to communicate clearly and concisely in English verbally and in writing
- Ability to work from verbal and written instructions
- Fluency in specific foreign languages may be required
Job Duties
- Provide friendly and welcoming assistance to customers wishing to check baggage through automated self-service technologies
- Interpret government rules and requirements for domestic and international travel
- Serve customers in a caring, efficient, and diplomatic manner
- Stand for extended periods in the Bag Drop check-in area to assist and evaluate customer needs
- Comprehend and communicate up-to-date carry-on and checked baggage requirements
- Query passengers using FAA mandated security questions
- Verify customer identification as required by FAA/TSA
- Visually verify proper placement of bag tags on self-tagged checked baggage
- Verify carry-on items meet carrier size requirements
- Activate bag tags using automated scanning devices
- Verify weight of checked items and collect baggage fees when applicable
- Handle checked bags including lifting, weighing, and placing on conveyor belts
- Affix printed bag tags from podium printers and change stock in automated printers
- Complete required paperwork
- Demonstrate welcoming and helpful behaviors consistently throughout tasks
Job Location
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