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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $12.14
Work Schedule
Flexible
Benefits
competitive pay
flexible scheduling
Paid on the job training
Opportunities for advancement
Discounted meals
Employee Referral Program
Exclusive team member discounts
Closed on Thanksgiving and Christmas at most locations
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Paid sick leave
Job Description
The Backwaiter role at P.F. Chang's is essential to maintaining seamless restaurant operations and delivering exceptional service to guests. This position is responsible for promptly and courteously delivering food orders to tables, ensuring each customer receives their meals efficiently. Beyond food delivery, Backwaiters assist with maintaining dining room cleanliness, restocking service stations, and supporting fellow team members to guarantee a smooth flow of service. Backwaiters play a crucial role in enhancing the guest experience by addressing customer inquiries, helping with order packaging, and sometimes assisting with beverage preparation and responsible alcohol service. The job requires multitasking abilities, strong communication skills,... Show More
Job Requirements
- no prior experience required—training is provided
- must be at least 18 years old
- possess or obtain a current Food Handler’s Card, where applicable
- ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift
- strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment
- excellent communication skills and ability to remain calm under pressure
Job Qualifications
- high school diploma or equivalent preferred
- previous hospitality or food service experience a plus but not required
- ability to follow directions and work well within a team
- basic knowledge of restaurant operations
- strong customer service orientation
- reliable and punctual
- good physical stamina and endurance
- positive attitude and willingness to learn
Job Duties
- deliver food to guests efficiently and ensure all requests are met
- monitor the expo line, run trays of food for dine-in, and assist guests with any questions
- clear and sanitize tables, seating, and floors according to restaurant standards
- retrieve and transport dirty dishes to the dishwashing station
- restock and clean service stations as needed
- operate kitchen equipment such as coffee machines, iced tea machines, and POS systems
- interact courteously with guests and notify managers of quality or service concerns
- follow company policies, dress code, and safety procedures
- assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary
- support with beverage preparation and responsible alcohol service when required
Job Criteria
Experience
No experience required
Job Location
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