Backup Receptionist

Garland, TX, USA|

Job Overview

Benefits

Professional work environment

team collaboration

skill development opportunities

supportive management

Regular staff meetings

Job Description

The organization seeking to hire a Backup Receptionist is a professional establishment dedicated to maintaining efficient and courteous front-desk operations. This role supports the smooth functioning of administrative services by providing reliable coverage during scheduled or emergency absences of the regular receptionist staff. The Backup Receptionist acts as the first point of contact in the office, greeting visitors, guests, vendors, and answering incoming calls with a high level of professionalism. The company values clear communication, security, and team collaboration, reflecting a work environment where every team member plays an essential role in upholding the organization’s standards and ensuring a welcoming atmosphere for all who come through the doors.

This is a part-time or full-time position reporting directly to the Manager of Administrative Services. The Backup Receptionist’s role goes beyond basic receptionist duties, integrating security measures such as monitoring cameras, issuing access badges, logging deliveries, and safeguarding the reception area. The position requires multitasking across varied tasks like clerical work, visitor management, and maintaining cleanliness in common areas. Candidates should be comfortable working in a dynamic environment that demands organizational skills, problem-solving ability, and collaborative teamwork.

The ideal candidate will have prior customer or client service experience, with bilingual abilities considered a strong asset. Proficiency in general office skills—including typing, filing, and phone management—is essential. The Backup Receptionist must also show strong organizational capabilities, an aptitude for prioritizing multiple tasks, and competence in using Microsoft Office Suite and other office productivity tools. Maintaining confidentiality, demonstrating integrity, and a professional demeanor are critical attributes for success in this role. This position offers an excellent opportunity for individuals looking to contribute meaningfully to the administrative backbone of an organization and develop skills in office management and customer relations.

Job Requirements

Prior customer/client service experience
Bilingual preferred
General office skills (typing, filing, answering phones, etc.)
Strong organizational and problem-solving skills
Ability to multitask and prioritize actions or tasks
Ability to function collaboratively within a team environment
Computer proficiency – Microsoft Office Suite and other office productivity tools

Job Qualifications

Prior customer/client service experience
Bilingual preferred
General office skills (typing, filing, answering phones, etc.)
Strong organizational and problem-solving skills
Ability to multitask and prioritize actions or tasks
Ability to function collaboratively within a team environment
Computer proficiency – Microsoft Office Suite and other office productivity tools

Job Duties

Answer incoming calls and relay to appropriate staff or department
Greet/welcome visitors, guests and vendors and direct appropriately
Issue access badges and obtain vehicle keys when appropriate
Monitor security cameras and enforce access control and safety procedures
Meter all outgoing mail for CAC staff only
Log package deliveries and notify recipient (acquire signature when package is retrieved)
Receive in-kind gifts and donations accepted at the front desk and promptly notify appropriate staff
Track number of access badges daily
Secure reception office at the end of evening shift
Attend administrative services staff meetings
Maintain reception area and all common areas in a clean and tidy manner
Maintain professional demeanor
demonstrate integrity and adhere to confidentiality policies
Perform all other duties as assigned