Job Overview
Employment Type
Part-time
Hourly
Benefits
Adoption assistance
Job Description
Live Nation Entertainment is a premier global leader in live entertainment, comprising renowned market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. As the foremost name in event ticketing, Ticketmaster sells over 500 million tickets annually, serving more than 12,000 clients globally. Meanwhile, Live Nation Concerts orchestrates over 40,000 shows and organizes 100+ festivals each year, promoting nearly 4,000 artists across more than 40 countries. This triad of businesses empowers Live Nation Media & Sponsorship to develop strategic music marketing programs that connect over 1,000 brands to a vast audience of 98 million fans attending Live Nation events yearly. For more details, please visit www.livenationentertainment.com.
Live Nation’s Concerts Division is truly the heartbeat of the company where artistic tours start, and the electrifying energy of live music comes alive for fans worldwide. From a wide array of owned and operated amphitheaters to a formidable Global Touring team, and encompassing departments like Ticketing, Venue Operations, Marketing, and Sales, the company offers an engaging work culture that celebrates passion, creativity, and collaboration. Employees enjoy attractive perks such as complimentary concert tickets, progressive benefits including student loan reimbursement, adoption and fertility support, and dog-friendly office environments. Recognized as a Great Place to Work and listed among People Magazine’s “50 Companies that Care,” Live Nation is committed to fostering an inclusive workplace where every team member is empowered to thrive both personally and professionally.
The role of Backstage Experience Coordinator at Live Nation presents a unique opportunity to join the vibrant backstage team, playing an essential role in elevating the experience of artists and touring personnel at the Fillmore Miami Beach at the Jackie Gleason Theater. Reporting directly to the venue General Manager and Production Manager, this part-time, hourly position involves maintaining high hospitality standards backstage, ensuring that the Artist and Crew Commitment is not only met but exceeded. This individual will coordinate and administer Live Nation and venue-specific initiatives supporting both local and touring production crews, making sure that all backstage areas are impeccably maintained, warm, and welcoming.
As a Backstage Experience Coordinator, you will be the main hospitality liaison for touring crews on the day of the show, managing supply inventories, coordinating catering to surpass rider requirements, and organizing entertainment and activities such as food trucks. The role also includes overseeing the work of Production Assistants, facilitating advances with Production Managers and the Catering Teams, and promoting sustainable practices aligned with the venue’s environmental goals. This position demands keen attention to detail, strong organizational and multitasking abilities, and a passion for delivering exceptional hospitality in a dynamic, fast-paced environment.
Ideal candidates bring a minimum of two to three years of related work experience, including leadership exposure, excellent problem-solving skills, and the ability to maintain professionalism around high-profile artists and guests. Proficiency in Microsoft Office, Canva, and Adobe is required. Physical stamina is essential due to the active nature of the job, which involves walking, climbing stairs, lifting up to 30 pounds, and performing various backstage duties. A bachelor’s degree in hospitality, communications, marketing, business, human resources, or related fields is preferred. Live Nation values diversity and inclusion, welcoming applicants from all backgrounds and providing reasonable accommodations to support employees’ needs.
This position offers flexible scheduling with hours varying based on business demands, especially during peak seasons when the workload may rise to 40 hours or more per week. Joining Live Nation means becoming part of a dynamic organization that values your personal growth, dedication, and passion for live music hospitality. This is an exciting chance to contribute directly to creating unforgettable experiences for artists and fans alike while advancing your career in the global live entertainment industry.
Live Nation’s Concerts Division is truly the heartbeat of the company where artistic tours start, and the electrifying energy of live music comes alive for fans worldwide. From a wide array of owned and operated amphitheaters to a formidable Global Touring team, and encompassing departments like Ticketing, Venue Operations, Marketing, and Sales, the company offers an engaging work culture that celebrates passion, creativity, and collaboration. Employees enjoy attractive perks such as complimentary concert tickets, progressive benefits including student loan reimbursement, adoption and fertility support, and dog-friendly office environments. Recognized as a Great Place to Work and listed among People Magazine’s “50 Companies that Care,” Live Nation is committed to fostering an inclusive workplace where every team member is empowered to thrive both personally and professionally.
The role of Backstage Experience Coordinator at Live Nation presents a unique opportunity to join the vibrant backstage team, playing an essential role in elevating the experience of artists and touring personnel at the Fillmore Miami Beach at the Jackie Gleason Theater. Reporting directly to the venue General Manager and Production Manager, this part-time, hourly position involves maintaining high hospitality standards backstage, ensuring that the Artist and Crew Commitment is not only met but exceeded. This individual will coordinate and administer Live Nation and venue-specific initiatives supporting both local and touring production crews, making sure that all backstage areas are impeccably maintained, warm, and welcoming.
As a Backstage Experience Coordinator, you will be the main hospitality liaison for touring crews on the day of the show, managing supply inventories, coordinating catering to surpass rider requirements, and organizing entertainment and activities such as food trucks. The role also includes overseeing the work of Production Assistants, facilitating advances with Production Managers and the Catering Teams, and promoting sustainable practices aligned with the venue’s environmental goals. This position demands keen attention to detail, strong organizational and multitasking abilities, and a passion for delivering exceptional hospitality in a dynamic, fast-paced environment.
Ideal candidates bring a minimum of two to three years of related work experience, including leadership exposure, excellent problem-solving skills, and the ability to maintain professionalism around high-profile artists and guests. Proficiency in Microsoft Office, Canva, and Adobe is required. Physical stamina is essential due to the active nature of the job, which involves walking, climbing stairs, lifting up to 30 pounds, and performing various backstage duties. A bachelor’s degree in hospitality, communications, marketing, business, human resources, or related fields is preferred. Live Nation values diversity and inclusion, welcoming applicants from all backgrounds and providing reasonable accommodations to support employees’ needs.
This position offers flexible scheduling with hours varying based on business demands, especially during peak seasons when the workload may rise to 40 hours or more per week. Joining Live Nation means becoming part of a dynamic organization that values your personal growth, dedication, and passion for live music hospitality. This is an exciting chance to contribute directly to creating unforgettable experiences for artists and fans alike while advancing your career in the global live entertainment industry.
Job Requirements
- Bachelor’s degree preferred in Hospitality, Communications, Marketing, Business, Human Resources, or comparable field
- Minimum one year of backstage, production, or hospitality experience
- Two to three years of work experience in a comparable role
- One to two years of leadership experience
- Proficient computer skills including Microsoft Office, Canva, and Adobe
- Ability to maintain composure in high-pressure environments
- Strong organizational and multitasking abilities
- Physical ability to walk, climb stairs, and lift 30 lbs
- Commitment to providing outstanding hospitality
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Willingness to take direction and constructive feedback
Job Qualifications
- Able to maintain composure around high-profile artists and guests
- Extreme attention to detail
- Strong organizational, time management, and multitasking skills
- Passion for providing genuine hospitality
- Proficient in Microsoft Office Suite, Canva, and Adobe
- Positive outlook with strong communication skills
- Demonstrated problem-solving ability with creative solutions
- Able to work independently and collaboratively in a team
- Receptive to detailed direction and corrective feedback
- Minimum one year of backstage, production or hospitality experience
- Two to three years of work experience in a similar role
- One to two years of leadership experience
- Natural interest in helping others and service-oriented
- Physically active with ability to climb stairs and carry equipment
- Able to lift 30 lbs using proper techniques
- Bachelor’s degree preferred in Hospitality, Communications, Marketing, Business, or Human Resources
- Public speaking or meeting facilitation skills is a plus
Job Duties
- Maintain back-of-house hospitality expectations and backstage division-wide goals
- Maintain inventory of hospitality supplies and organize storage
- Plan seasonal schedules with activities such as food trucks and obtain necessary approvals
- Create and maintain a welcoming backstage atmosphere
- Ensure all backstage areas are clean, properly set, and warm
- Coordinate with Production and Catering to meet artists' rider requirements and exceed expectations
- Act as the main hospitality contact for touring crews on show days
- Oversee and assist Production Assistants in setting up and maintaining hospitality areas
- Perform laundry duties and liaise with porters to maintain dressing rooms
- Participate in venue sustainability programs including waste sorting and recycling
- Complete post-event service recaps and analyze service reports to improve backstage experience
- Maintain knowledge of local services and excursions to assist touring personnel
- Collaborate with Artist Services and Venue GM to enhance artist and crew satisfaction
- Conduct pre and post-show walkthroughs to prepare backstage areas
- Create memorable hospitality moments such as birthday celebrations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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