Automotive Service Appointment Coordinator / BDC / Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $35,360.00 - $45,760.00
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Work Schedule

Standard Hours
Flexible
Weekend Shifts
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Benefits

Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid training

Job Description

Titus-Will Ford in Tacoma is a respected, family-owned and operated automotive dealership that has been serving its community with dedication and integrity since 1938. With over eight decades of experience in the automotive industry, Titus-Will has built a solid reputation for exceptional customer service, a commitment to quality, and a welcoming team atmosphere where employees often build lifelong careers. This dealership prioritizes employee growth and satisfaction, fostering a positive work environment where individuals are encouraged to develop new skills and progress within the company.

At Titus-Will Ford, the focus extends beyond just selling vehicles and providing service; the dealership emphas... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in customer service or call center preferred
  • Ability to communicate clearly and effectively
  • Strong organizational skills
  • Valid driver's license
  • Clean driving record
  • Ability to work flexible hours including Saturdays

Job Qualifications

  • Automotive BDC, call center, or customer service experience preferred but not required
  • Excellent verbal and written communication skills
  • Punctual, reliable, and eager to improve
  • Clean driving record and valid driver's license

Job Duties

  • Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
  • Actively listen to customers, answering their questions, and directing them appropriately as they request
  • Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
  • Advise maintenance recommendations
  • Confirm scheduled and missed appointments

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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