Automotive Service Appointment Coordinator / BDC / Concierge

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Salary
Rate:
Range $35,360.00 - $45,760.00
clock

Work Schedule

Flexible
diamond

Benefits

Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
401-K
Paid training

Job Description

Titus-Will Ford is a reputable, family-owned and operated automotive dealership located in Tacoma, Washington. Established in 1938, Titus-Will has built a strong legacy of trust, quality service, and long-term employee satisfaction. The company prides itself not only on delivering exceptional automotive sales and service but also on fostering a workplace environment where employees can grow and thrive in their careers. Many team members have made Titus-Will their lifelong career choice, reflecting the dealership’s commitment to employee development and company loyalty. As a well-established business with decades of experience, Titus-Will Ford continues to grow and innovate in the automotive retail industry,... Show More

Job Requirements

  • High school diploma or equivalent
  • Valid driver's license
  • Clean driving record
  • Ability to communicate effectively
  • Customer service experience preferred
  • Ability to work flexible hours between 7:00 am and 6:00 pm, Monday through Saturday
  • Willingness to undergo pre-employment drug screening (excluding marijuana)
  • Ability to provide a driving record for positions involving driving company and/or customer vehicles

Job Qualifications

  • Automotive BDC, call center, or customer service experience preferred but not required
  • Excellent verbal and written communication skills
  • Punctual, reliable, and eager to improve
  • Clean driving record and valid driver's license

Job Duties

  • Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
  • Actively listen to customers, answering their questions, and directing them appropriately as they request
  • Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
  • Advise maintenance recommendations
  • Confirm scheduled and missed appointments

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

Loading...
We didn't receive the exact location for this job posting,
please contact the employer.