Automotive Lead Concierge

Wylie, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

performance bonuses

Professional Development

Employee Discounts

Job Description

This exciting senior-level opportunity is based in Dallas, TX, and offers the chance to lead and support the national Concierge program for an industry-leading Original Equipment Manufacturer (OEM) in the automotive sector. Recognized as a premier organization within the performance vehicle industry, this OEM is dedicated to delivering unparalleled products and services that resonate deeply with performance-minded enthusiasts and discerning customers who prioritize quality, precision, and an exceptional purchase experience.

The company prides itself on its commitment to innovation, premium customer engagement, and fostering deep connections with both its dealers and owners. As a leader in its domain, the organizatio... Show More

Job Requirements

Bachelor's degree preferred
7-10 years of relevant industry experience
Minimum 2 years in leadership or supervisory roles
Proven leadership capabilities
Strong CRM skills
Excellent communication and organizational skills
Knowledge of dealer operations
Passion for performance vehicles

Job Qualifications

Bachelor's degree in a related field, preferred
7-10 years of experience in automotive, luxury retail, hospitality, or premium customer experience
at least 2 years in a leadership or supervisory role
Proven ability to lead, coach, and inspire customer-focused teams
Strong CRM proficiency and data accuracy discipline
Excellent organizational, communication, and project management skills
Solid understanding of dealer operations and retail network collaboration
Passion for performance vehicles and premium customer engagement
Motorsports enthusiast or prior experience with a performance or luxury OEM brand is helpful but not required
Experience managing or consulting with automotive dealer networks
Working knowledge of CRM or CX analytics platforms

Job Duties

Lead, train, and mentor a team of concierges to maintain consistency in communication, process quality, and dealer support standards
Serve as the primary escalation point for dealer and customer issues, ensuring timely and professional resolution
Monitor nationwide performance metrics, identify trends, and recommend program enhancements
Partner with OEM leadership to align concierge activity with broader brand and performance objectives
Uphold and reinforce the program philosophy that the dealer is the hero, and the concierge team empowers their success
Oversee dealer relationships across assigned regions, ensuring seamless collaboration and strong alignment with concierge goals
Ensure CRM data accuracy, visibility, and utilization across all touchpoints for both leads and dealer reporting
Provide structured insights through lead summaries, engagement tracking, and KPI reports
Manage process documentation, playbooks, and continuous improvement of dealer communication frameworks
Support operational excellence by coordinating with internal teams on reporting cadence, compliance, and workflow optimization
Guide and support concierge outreach activities, ensuring clear, consistent, and brand-aligned communication throughout the ownership journey
Maintain oversight of key customer touchpoints—initial inquiry, order placement, production updates, and delivery
Ensure all customer interactions are carefully documented for dealer visibility and quality assurance
Develop case studies and success stories highlighting exceptional customer experiences and dealer collaboration

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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