Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.88 - $33.44
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
Paid vacation
Paid sick/safe time
Paid holidays
Job Description
The hiring organization for this position is a distinguished performing arts and cultural institution with a robust presence in the community through its six venues and administrative office. This establishment is dedicated to offering exceptional artistic experiences and fostering a welcoming environment for patrons, partners, artists, and the broader community. Known for its commitment to excellence, innovation, and community engagement, this institution emphasizes the importance of teamwork, communication, and high-quality customer service. The company strives to maintain a dynamic yet organized approach to event and performance management, employing flexible, resourceful professionals who can adapt to the varying demands of the... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or box office environment
- Ability to work flexible hours including evenings and weekends
- Strong communication skills
- Basic computer proficiency
- Ability to remain calm under pressure
- Ability to navigate stairs
- Corrected vision close to 20/20
- Consistent and punctual attendance
- Ability to work on-site with occasional remote options
Job Qualifications
- Prior box office or performing arts venue experience preferred
- Demonstrated customer service experience required
- Previous experience supervising employees preferred
- Knowledge of Ticketmaster Archtics ticketing software preferred
- Proficient PC skills and ability to learn new software
- Excellent written and verbal communication skills
- Ability to take direction and act independently
- Basic math and accounting proficiency
- Ability to regularly problem-solve with tact and diplomacy
- Thrives in a fast-paced environment while maintaining consistency and attention to detail
- Consistent and punctual attendance required
Job Duties
- Respond to emails and phone calls for customer service inboxes such as Box Office, Accessibility, Group Sales, and THING Festival
- Regularly cover lunch breaks for walk-up sales window staff and fill in as needed
- Rotate through Show Supervisor team coverage of the dedicated ticketing inbox serving colleagues, partners, clients, promoters, and artist management
- Supervise box office operations and show staff during live performances
- Resolve patron customer service issues and escalations
- Collaborate with Front of House staff to address seating concerns
- Troubleshoot ticketing software and equipment problems
- Prepare and distribute pre-show reports, end-of-show reports, and will call lists
- Handle staff and volunteer requests for complimentary tickets
- Fulfill client ticket orders, monitor ticket holds, facilitate guest lists, and meet artist needs
- Create and maintain internal information documents for the THING festival
- Build online sales promo codes for various in-house ticket offers
- Backup coverage on Counts reporting and inbox responses
- Assist with out-of-office messaging updates for voicemail and email
- Perform other duties as assigned with flexibility to take on new roles or responsibilities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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