Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Employee assistance program
Retirement Plan
Job Description
Wind Creek Bethlehem LLC is a renowned entertainment and hospitality establishment located in Bethlehem, Pennsylvania. As part of the larger Wind Creek Hospitality group, Wind Creek Bethlehem offers guests a premier experience at its casino and hotel facilities. Known for its commitment to unparalleled customer service and a vibrant gaming environment, Wind Creek Bethlehem has built a reputation for excellence in hospitality. Combining gaming, luxury accommodations, and a wide variety of dining and entertainment options, the venue attracts visitors from all over the region and beyond. The company prioritizes a professional, inclusive workplace culture that values diversity, such as Native American Indian employment preferences and non-discriminatory policies, ensuring a welcoming environment for both employees and guests. Wind Creek Bethlehem operates under strict adherence to all applicable regulations and internal policies, including its Drug-Free Workplace Policy and Pennsylvania Gaming Control Board (PGCB) standards, reinforcing its commitment to maintaining a safe and responsible entertainment destination.
The part-time Valet Attendant position at Wind Creek Bethlehem serves a vital role in enhancing guest satisfaction by providing courteous and efficient valet parking and related guest services. This role is responsible for greeting guests upon arrival, assisting with luggage, safely parking and retrieving vehicles, and offering directions and information about the property and local attractions. Valet attendants are the first and last point of contact for guests arriving or departing the property, making their role essential in shaping the overall guest experience. The position demands a high level of professionalism, excellent interpersonal skills, punctuality, and the ability to handle multiple tasks simultaneously in a dynamic and fast-paced environment. Candidates must be well-groomed, have a valid driver’s license with a clean driving record, and be capable of operating both automatic and manual transmission vehicles. Additionally, the role requires adherence to stringent safety and operational procedures to ensure the protection of guests’ vehicles and property. Those employed in this role will collaborate closely with dispatch and other departments to maintain smooth parking operations while upholding Wind Creek's commitment to superior customer service and compliance with all regulatory requirements. This part-time position offers employees the opportunity to become integral members of the Wind Creek Bethlehem hospitality team and gain valuable experience within the gaming and hotel service industry.
The part-time Valet Attendant position at Wind Creek Bethlehem serves a vital role in enhancing guest satisfaction by providing courteous and efficient valet parking and related guest services. This role is responsible for greeting guests upon arrival, assisting with luggage, safely parking and retrieving vehicles, and offering directions and information about the property and local attractions. Valet attendants are the first and last point of contact for guests arriving or departing the property, making their role essential in shaping the overall guest experience. The position demands a high level of professionalism, excellent interpersonal skills, punctuality, and the ability to handle multiple tasks simultaneously in a dynamic and fast-paced environment. Candidates must be well-groomed, have a valid driver’s license with a clean driving record, and be capable of operating both automatic and manual transmission vehicles. Additionally, the role requires adherence to stringent safety and operational procedures to ensure the protection of guests’ vehicles and property. Those employed in this role will collaborate closely with dispatch and other departments to maintain smooth parking operations while upholding Wind Creek's commitment to superior customer service and compliance with all regulatory requirements. This part-time position offers employees the opportunity to become integral members of the Wind Creek Bethlehem hospitality team and gain valuable experience within the gaming and hotel service industry.
Job Requirements
- 18 years of age with proof of work authorization in the United States
- High school diploma or equivalent
- Ability to communicate effectively in English both orally and in writing
- Excellent interpersonal skills focused on guest needs
- Professional and neat appearance adhering to company standards
- Consistent adherence to customer service standards
- Ability to work varied shifts including weekends and holidays
- Previous customer service experience
- Previous valet parking experience preferred
- Valid driver’s license and current clean DMV report
- Ability to operate both automatic and manual transmission vehicles
- Ability to multi-task
- Ability to follow directions with minimal supervision
- Physical ability to access all areas of the property
- Ability to withstand prolonged standing, bending, stretching and kneeling
- Ability to work indoors and outdoors exposed to environmental factors such as noise, dust and cigarette smoke
- Ability to work in a fast-paced and stressful environment while maintaining stamina and mental attitude
- Ability to lift or carry at least 50 pounds unassisted
- Ability to work with others and maintain positive attitude
- Ability to address stressful situations tactfully
- Ability to qualify for and obtain Pennsylvania Gaming Control Board license if required
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience required
- Previous valet parking experience preferred
- Ability to communicate effectively in English both orally and in writing
- Excellent interpersonal skills
- Ability to multi-task
- Valid driver’s license with clean DMV report
- Ability to operate both automatic and manual transmission vehicles
- Ability to follow directions with minimal supervision
- Professional, neat and well-groomed appearance adhering to company standards
- Ability to work varied shifts including weekends and holidays
Job Duties
- Arrive for shift on time and in proper uniform
- Park and retrieve vehicles as requested by customers or directed by dispatch
- Provide doorman and curb services by greeting arriving guests, assisting with luggage when required, and escorting guests to the hotel lobby
- Provide bellman services by delivering luggage to guest rooms, offering property overview, coordinating luggage check out and departure services if requested
- Park and retrieve guest vehicles safely and efficiently
- Issue accurate receipts when receiving vehicles
- Park all cars in specified valet areas only
- Exercise extreme caution and safety while driving guest vehicles
- Acknowledge and respond promptly to all guests in a polite, professional and courteous manner
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Be familiar with company products, services, hours, local attractions, and entertainment to provide accurate guest information
- Operate both automatic and manual transmission vehicles
- Adhere to Wind Creek policies and procedures
- Properly use equipment and comply with safety standards
- Develop knowledge of PGCB rules, regulations and internal controls applicable to the position
- Complete all paperwork in accordance with PGCB and company standards
- Understand and comply with Wind Creek's Compulsive and Problem Gambling Plan
- Provide superior customer service
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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