Attendant - Houseman

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.00 - $15.25

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

Job Description

Hard Rock Biloxi is a renowned entertainment and hospitality establishment located in Biloxi, Mississippi. As part of the globally recognized Hard Rock brand, this vibrant property combines iconic rock 'n' roll memorabilia with world-class guest services, creating a unique and memorable experience for all visitors. Known for its dynamic atmosphere, exceptional amenities, and dedication to guest satisfaction, Hard Rock Biloxi offers both gaming and hospitality services including luxurious accommodations, fine dining, and exciting entertainment options. The hotel prides itself on creating authentic experiences that reflect the spirit and energy of rock music, appealing to guests of all ages and interests. Hard Rock Biloxi operates within the highly competitive hospitality industry, where maintaining clean, attractive, and safe public and private spaces is essential to delivering outstanding customer service and enhancing guest experiences.

The role of the Floor Attendant at Hard Rock Biloxi is critical in upholding the property's standards of cleanliness and guest satisfaction. This position is responsible for maintaining the cleanliness and appearance of guest landings and other public areas by performing a range of janitorial duties such as vacuuming carpets, sweeping, mopping floors, cleaning walls, and sanitizing glassware. The Floor Attendant also manages linen and trash removal, delivers guest request items, and assists with housekeeping carts. In addition, the role involves organizing and monitoring inventory of cleaning supplies and linens, maintaining storage areas, and ensuring that all equipment is used safely and correctly according to training. Candidates for this position must demonstrate a high level of energy and good judgment while working flexibly to meet the needs of the hotel and its guests. The Floor Attendant plays an important part in creating a welcoming environment by engaging courteously with guests and promptly addressing their issues, thereby reinforcing Hard Rock Biloxi's mission of delivering authentic, rock-inspired guest experiences. The position also requires cooperation with other team members and adherence to the property's health, safety, and operational policies. This full-time role offers a competitive wage and the opportunity to work in a dynamic and supportive team environment that values dedication, professionalism, and guest-focused service.

Job Requirements

High school diploma or equivalent
ability to work a flexible schedule
physical ability to perform manual labor including lifting and moving furniture
ability to understand and follow written memos, instructions, and regulations
good judgment and common sense
willingness to use cleaning chemicals and safety equipment as instructed
ability to communicate basic information
prior housekeeping experience preferred.

Job Qualifications

High school diploma or equivalent
prior experience in housekeeping or janitorial services preferred
strong communication skills to interact with guests and team members
ability to understand and follow written instructions and safety protocols
good judgment and common sense
ability to work a flexible schedule
physical ability to perform manual labor including lifting and moving furniture
team player with a positive attitude
willingness to train and assist new employees
knowledge of cleaning chemicals and equipment
commitment to maintaining cleanliness and safety standards.

Job Duties

Enhances the guest experience by providing exceptional service and beautifully maintained floors
vacuums carpets
sweeps, mops, and removes trash from guest landings
cleans walls as needed
cleans vending areas
removes linens and trash from room attendant carts
delivers guest request items
pre-strips rooms of dirty linen and trash needed
keeps all storage areas and linen rooms in a clean and satisfactory condition, as well as stocked with needed items, including amenities, linen, terry, and glassware
sanitizes glassware
greets guests passing in public areas and establishes eye contact
uses cleaning chemicals as instructed
uses safety equipment as required
follows safety protocols as required
uses and maintains equipment as trained
communicates all maintenance issues to supervisor
executes assignments within acceptable time ranges
secures master keys while working
collects and secures lost-and-found articles and turns them in to Housekeeping Dispatch
trains new employees as needed
controls inventory of supplies in assigned storage lockers
assists with floor attendant duties such as shampooing carpets and scrubbing floors
makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues and reducing costs
establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service
resolves guest issues
applies and removes mattress and box spring covers
responsible for biohazard cleanup in assigned areas
delivers, removes and discards mattresses, box springs and other furniture as needed
adheres to department and property policies and procedures
upholds the Mission Statement – We create authentic experiences that rock
represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors
lives by the Hard Rock Values
maintains knowledge of the property including memorabilia
unloads shipping and receiving items into designated storage areas
assists with hurricane and storm preparation by moving pallets, boxes, and equipment into designated safe areas
assists with hurricane and storm clean up in hotel and public areas.