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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.00 - $15.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Hard Rock Biloxi is a renowned entertainment and hospitality establishment located in Biloxi, Mississippi. As part of the globally recognized Hard Rock brand, this vibrant property combines iconic rock 'n' roll memorabilia with world-class guest services, creating a unique and memorable experience for all visitors. Known for its dynamic atmosphere, exceptional amenities, and dedication to guest satisfaction, Hard Rock Biloxi offers both gaming and hospitality services including luxurious accommodations, fine dining, and exciting entertainment options. The hotel prides itself on creating authentic experiences that reflect the spirit and energy of rock music, appealing to guests of all ages and interests.... Show More
Job Requirements
- High school diploma or equivalent
- ability to work a flexible schedule
- physical ability to perform manual labor including lifting and moving furniture
- ability to understand and follow written memos, instructions, and regulations
- good judgment and common sense
- willingness to use cleaning chemicals and safety equipment as instructed
- ability to communicate basic information
- prior housekeeping experience preferred.
Job Qualifications
- High school diploma or equivalent
- prior experience in housekeeping or janitorial services preferred
- strong communication skills to interact with guests and team members
- ability to understand and follow written instructions and safety protocols
- good judgment and common sense
- ability to work a flexible schedule
- physical ability to perform manual labor including lifting and moving furniture
- team player with a positive attitude
- willingness to train and assist new employees
- knowledge of cleaning chemicals and equipment
- commitment to maintaining cleanliness and safety standards.
Job Duties
- Enhances the guest experience by providing exceptional service and beautifully maintained floors
- vacuums carpets
- sweeps, mops, and removes trash from guest landings
- cleans walls as needed
- cleans vending areas
- removes linens and trash from room attendant carts
- delivers guest request items
- pre-strips rooms of dirty linen and trash needed
- keeps all storage areas and linen rooms in a clean and satisfactory condition, as well as stocked with needed items, including amenities, linen, terry, and glassware
- sanitizes glassware
- greets guests passing in public areas and establishes eye contact
- uses cleaning chemicals as instructed
- uses safety equipment as required
- follows safety protocols as required
- uses and maintains equipment as trained
- communicates all maintenance issues to supervisor
- executes assignments within acceptable time ranges
- secures master keys while working
- collects and secures lost-and-found articles and turns them in to Housekeeping Dispatch
- trains new employees as needed
- controls inventory of supplies in assigned storage lockers
- assists with floor attendant duties such as shampooing carpets and scrubbing floors
- makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues and reducing costs
- establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service
- resolves guest issues
- applies and removes mattress and box spring covers
- responsible for biohazard cleanup in assigned areas
- delivers, removes and discards mattresses, box springs and other furniture as needed
- adheres to department and property policies and procedures
- upholds the Mission Statement – We create authentic experiences that rock
- represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors
- lives by the Hard Rock Values
- maintains knowledge of the property including memorabilia
- unloads shipping and receiving items into designated storage areas
- assists with hurricane and storm preparation by moving pallets, boxes, and equipment into designated safe areas
- assists with hurricane and storm clean up in hotel and public areas.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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