Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Fitness club membership
Job Description
Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination known for its luxury, comfort, and world-class hospitality. This distinguished resort offers guests an exceptional experience with an array of top-notch amenities, including two championship golf courses, a luxury hotel, a state-of-the-art fitness club, a rejuvenating spa, and fine dining options. The resort draws guests who appreciate sophistication combined with personalized service, making it a leader in the hospitality and leisure industry in the region. Our team at Flying Horse comprises dedicated professionals who are passionate about delivering unparalleled service and crafting memorable experiences... Show More
Job Requirements
- Must possess strong customer service skills
- Must have good oral communication skills
- Ability to work under time deadlines
- Experience with administrative tasks
- Familiarity with marketing concepts
- Proficiency in Microsoft Excel, Outlook and Word
- Ability to operate office equipment like photocopiers and fax machines
- Detail oriented and highly organized
- Ability to multitask in a fast paced environment
- Prefer knowledge of retail sales
- Excellent interpersonal skills
- Professional demeanor
- Flexibility to assist various departments
- Must attend scheduled meetings
- Willingness to perform additional tasks as assigned
Job Qualifications
- Must have administrative experience
- Understanding of basic marketing concepts and operations
- Ability to use Excel, Outlook, and Microsoft Word programs
- Proficient in photocopying and fax equipment
- Detail oriented
- Good organizational abilities
- Capable of handling multiple tasks simultaneously in a fast paced environment
- Knowledge of retail sales preferred
- Strong intrapersonal relationship skills
- Strong customer service skills
- Excellent oral communication skills
- Competency in dealing with Club Members and employees with tact and diplomacy
- Ability to work effectively under time deadlines
Job Duties
- Distribute daily use and monthly locker rentals
- Make reservations for tennis courts, gymnasium and Kids' Cabin
- Effectively and enthusiastically welcome Club Members, guests and employees into the athletic club with a professional and friendly demeanor
- Ensure that all products, information, scheduling, and operations of the front desk meet a specific and high quality standard
- Be an intermediary between membership and athletic club staff
- Assist communication between all areas of the Athletic Club as well as all departments throughout property
- Knowledge of retail products and services offered in the athletic club
- Assist Athletic Club Supervisor and leadership team in administrative duties
- Ensure that each Member and Guest receives excellent customer service by maintaining a professional, courteous, attentive, expedient and enthusiastic demeanor
- Maintain a thorough knowledge of the various happenings, such as Special Events
- Aquatics, Tennis, Golf and Fitness Information and Schedules
- and various other Club related information
- Communicate effectively and professionally with Club Members, guests, managers and other staff members
- Answer phones with the appropriate phone etiquette and distribute calls accordingly
- Assist other departments as needed with such tasks as forwarding information, crossing training, making copies, office supplies order requests to Supervisor, and lost and found
- Communicate Member complaints and or concerns with direct Supervisor
- Charge appropriate Club guest fees to Club Members and Guests
- Show Spa guests to the appropriate locker room areas and where the amenities are located
- Keep all Front Desk and Lobby areas cleans, neat and tidy at all times
- Attending Front Desk meetings when direct Supervisor schedules them
- Have a clear understanding of all the amenities that the Club at Flying Horse has to offer to its Club Members and Guests
- Any other tasks as assigned by your Supervisor or Leadership Team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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